2/5 Genesys Cloud – Industry demo series:

Genesys Cloud: Simplicity in Insurance

On-Demand Webinar

Providing truly customer-centric experiences in Insurance

The customer experience has never been more important to insurance agencies, having become the key to competitive advantage in almost every industry. And with the recent economic downturn causing contact centres to be closed and consolidated, there’s never been a better time for new technologies and digital-first engagements to show their worth.

Join this live 20min Q&A demo to see how insurance agencies can:

Manage omnichannel interactions
Map the customer journey
Use artificial intelligence to drive personalisation
Simplify the life of an agent and a supervisor
Applying quality management

More virtual events in the Genesys Cloud – Industry demo series

1 December: Genesys Cloud: Simplicity in Banking – learn more

16 February: Genesys Cloud: Simplicity in Government – learn more

9 March: Genesys Cloud: Simplicity in Retail – learn more

23 March: Genesys Cloud: Simplicity in Manufacturing – learn more

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Meet the Speaker

Mark Booth
Senior Solution Architect
Genesys

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.