Gartner Market Share Analysis

Customer Experience and Relationship Management Software, Worldwide

Genesys ranked among the top five CERM vendors worldwide

Eliminating silos between marketing, sales and service is critical to delivering the seamless experiences that customers expect. Organisations want to differentiate competitively through customer experience—and that’s creating a convergence between the customer relationship management (CRM) and customer experience market segments.

The Gartner Market Share Analysis: Customer Experience and Relationship Management Software, Worldwide, examines the CERM market to understand growth of customer experience across customer service and support, sales, marketing and digital commerce.

Get this Gartner report to learn about:

  • Top 10 CERM vendors by market segment
  • Drivers for the 15.5% growth in the $42.14 billion CERM market
  • Why Genesys is recognised as a top 5 customer experience and relationship management provider

* Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

** This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.

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