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Forrester Study

The Total Economic Impact™ Of Genesys PureCloud

Historically, upgrading your contact centre solution was a costly endeavor. The Genesys® PureCloud™ solution breaks the mold with a three-year 571% ROI and payback in less than three months.

In this commissioned total economic impact study (TEI), Forrester Consulting examines the PureCloud platform—costs to deploy, benefits, risks associated and return on investment. Forrester interviewed customers across North America, Europe and Asia Pacific with years of experience using the PureCloud platform—to give you a comprehensive framework for evaluating this cloud-based omnichannel contact centre solution.

  • Quantified financial benefits for users
  • Costs associated with the system
  • The total economic impact of the PureCloud platform
Purecloud tei case study wp 3d en

Download the Forrester Study

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