Practical guide to mastering bots

Best practices for building better bots faster

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Bots have become increasingly conversational and able to handle complex interactions. When used strategically, they elevate the customer experience and provide measurable gains for your business. But complexity requires a deeper understanding of how to build bots — and make sure your bot flows don’t lead customers to dead ends.

Download the guide and learn about:

Understanding bot limitations and communicating this to stakeholders
Using testing data that captures how your customers speak
Orchestrating bots with other touchpoints for a cohesive, omnichannel experience