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Fast, easy lending to millions of unbanked customers: The FE CREDIT story

Genesys provides FE CREDIT with an on-premises solution powered by artificial intelligence (AI) and machine learning (ML) engines as built-in features. The solution is enabling FE CREDIT to obtain valuable insights about customer demand, based on which the system intelligently routes the customer to the agent with the right skill sets to handle specific situations. All touchpoints created along the journey become seamlessly integrated into the CRM for further analysis.

“Our entire focus is on the customer. We want the customer to be able to access their information across all available channels anytime, anywhere they want – on the website, on the mobile app or even chat to us, 24/7.”

Nguyễn Thanh Sơn, Head of Customer Service FE CREDIT