Xperience APAC Opening Keynote: Live from Sydney on 20 Nov. Our executive team shares how Genesys delivers agentic AI for superior experiences.
Xperience APAC Opening Keynote: Live from Sydney on 20 Nov. Our executive team shares how Genesys delivers agentic AI for superior experiences.
Watch the opening keynote live

Customer stories

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OLB logo

Oldenburgische Landesbank (OLB)

OLB transforms CX with Genesys Cloud, driving faster service and higher NPS

EMEA

AIA logo

AIA New Zealand Limited

Modernising CX insures a healthy future

APAC

Langley Federal Credit Union logo

Langley Federal Credit Union

CX innovation at Langley Federal Credit Union boosts satisfaction and loyalty

NA

Salvation Army Australia logo

Salvation Army Australia

Leveling up CX sparks exceptional engagement at Salvation Army

APAC

Genesys

Genesys

Genesys product support team boosts CX score by 20 points with Genesys Cloud AI

NA

Naturgy

Naturgy

Naturgy optimises its customer experience, tripling its Net Promoter Score

LATAM

Global Payments

Global Payments

Global Payments gains service efficiency and customer satisfaction with a cloud-based CX platform

NA

Oney Bank

Oney Bank

Oney Bank leverages AI to redefine the customer experience

EMEA

ThunderNet

ThunderNet

ThunderNet boosts agent productivity and customer satisfaction by 60%

LATAM

SBI logo

SBI Securities

Winning in high-stakes financial markets

APAC

HSBC

HSBC

HSBC predicts $60 million in three-year value from Genesys Cloud AI orchestration

EMEA

Alinta Energy

Alinta Energy

Leading the way in energy customer care

APAC

Newcastle Greater Mutual Group

Newcastle Greater Mutual Group

Reducing agents’ cognitive workloads

APAC

TSB Bank

TSB Bank

Enabling a cloud-powered future

APAC

Sales-Hub

Sales-Hub

Digital tools enable a human touch — and boost revenues 20% — for Sales-Hub

LATAM

Siam Commercial Bank

Siam Commercial Bank

A blend of technology and human touch enabled Siam Commercial Bank to cut repeat calls by 50%

APAC

Stater N.V.

Stater N.V.

Stater connects data for more personalised experiences

EMEA

Nestlé

Nestlé

Future-proof cloud migration

Benify

Benify

Boosting efficiency through unified CCaaS and Salesforce CRM

EMEA

Prvidr

Prvidr

Relentless pursuit of service excellence

APAC

Hexaware

Hexaware

60% of calls are fully automated

APAC

Western Sydney University logo

Western Sydney University

Western Sydney University transforms communication in the cloud

APAC

Westpac logo

Westpac New Zealand

Building an elite services company

APAC

Modivcare

Modivcare

$17 million cost savings and rising

NA

Coca-Cola Bottlers’ Sales and Services logo

Coca-Cola Bottlers’ Sales and Services

Quenching the thirst for innovation

NA

Rainmaker

Rainmaker

Rainmaker leverages integration for greater sales and service success

EMEA

PATLive

PATLive

Resetting for remote customer experience management

NA

Schneider Electric

Schneider Electric

Transforming customer experience while optimising operational efficiency worldwide

EMEA

Narayana Health

Narayana Health

Narayana Health achieves greater patient care and operational efficiency

APAC

Woolworths

Woolworths

Conversational AI ingenuity

APAC

Singapore Airlines

Singapore Airlines

Personalising the online travel experience

APAC

QBE

QBE

QBE ignites customer experience evolution with Genesys Cloud

APAC

Nexon Asia Pacific

Nexon Asia Pacific

Transforming a workforce for the digital age

APAC

Kiwibank

Kiwibank

Aligning AI-driven efficiency, productivity and financial benefits to brand values

APAC

Localsearch

Localsearch

Empowering business continuity in a crisis

APAC

Lenovo

Lenovo

Creating an exceptional customer experience with unified omnichannel systems

APAC

Fonterra

Fonterra

Personalisation, innovation and agility with cloud technology

APAC

Digicall Assist

Digicall Assist

Delivering superior CX at the roadside

APAC

Woolworths New Zealand

Woolworths New Zealand

Retail giant unlocks growth with cloud

APAC

Atomy

Atomy

Accelerating global expansion with cloud

APAC

Affin Bank

Affin Bank

Delivering outstanding experiences and optimising business performance

APAC

Aioi Nissay Dowa Insurance

Aioi Nissay Dowa Insurance

Treating customers as valued guests with an end-to-end cloud solution

APAC

National Domestic Violence Hotline

National Domestic Violence Hotline

Transforming service to survivors and enabling workforce mobility through cloud and AI innovation

NA

Eesti Energia

Eesti Energia

Achieving sustainability in the cloud

EMEA

PureGym

PureGym

PureGym solves peak demand challenges with digital and AI

EMEA

Uplift Inc.

Uplift Inc.

Creating memorable vacations

NA

Beyond Bank

Beyond Bank

Beyond Bank activates new AI capabilities to streamline call handling and improve service

APAC

Electrolux Group

Electrolux Group

Electrolux Group puts customer centricity and agent empowerment first

EMEA

Aeromexico

Aeromexico

Aeromexico elevates customer and employee experiences

LATAM

Anglicare Sydney

Anglicare Sydney

Improving staff and client experience with Genesys Cloud

APAC

Security Bank

Security Bank

Crafting better banking journeys with omnichannel experiences

APAC

Arvig

Arvig

Unlocking business value with customer journey management

NA

Maxicare

Maxicare

Enhancing customer experience and improving agent productivity in healthcare

APAC

Virgin Atlantic

Virgin Atlantic

Elevating travel experiences by reimagining digital service

EMEA

Tata CLiQ

Tata CLiQ

Tata CLiQ revolutionizes customer experience with Genesys

APAC

Robinhood

Robinhood

Elevating customer experience in food delivery

APAC

Maximus

Maximus

Transforming global BPO operations

NA

Northumbrian Water

Northumbrian Water

Booting employee experience and operation efficiency

EMEA

BPHA

BPHA

Building better customer and employee experiences with digital

EMEA

AdaptHealth

AdaptHealth

Redesigning experience with highly engaged contact centres

NA

Etraveli

Etraveli

Etraveli Group unifies contact centres, improving customer experience

EMEA

B&O Service

B&O Service

German housing leader gains much-needed reliability and scalability

EMEA

Missouri Department of Social Services

Missouri Department of Social Services

Transforming customer experience with digital engagement

NA

Unisys

Unisys

Unisys enhances client experiences on a global scale with Genesys Cloud

NA

Woolworths Finance Shared Services

Woolworths Finance Shared Services

Blended cloud and RPA transformation

APAC

Probe Group

Probe Group

Transforming customer and employee experience

APAC

Cathay Pacific

Cathay Pacific

Cathay

APAC

Blibli

Blibli

Orchestrating a high-tech, high-touch online shopping experience

APAC

Humm Group

Humm Group

Scaling CX operations with one consolidated system

APAC

DKV

DKV

Omnichannel customer service at its best

EMEA

Rabobank

Rabobank

Pioneering conversational banking

EMEA

Spark

Spark

Sparking a better customer experience

APAC

Farmers Mutual Group

Farmers Mutual Group

Delivering exceptional experiences from the comfort of home

APAC

Tuhu

Tuhu

Revving up a great customer and employee experience

APAC

Bitkub Exchange

Bitkub Exchange

Bridging the cryptocurrency gap with an all-in-one customer experience platform

APAC

Xiaomi Corporation

Xiaomi Corporation

A global deployment to deliver consistent experiences

APAC

Tonik Digital Bank

Tonik Digital Bank

Pioneering digital-only banking in the Philippines

APAC

Service NSW

Service NSW

There during the toughest times

APAC

Tokopedia

Tokopedia

Winning the hearts of customers and sellers across thousands of islands

APAC

DNB

DNB

Integrating AI into the CX Journey

EMEA

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