Iconic Companies Personalise Customer Experiences Using Data

From “Omni” to “Ubiqui” Managing customer experience across channels and ecosystems A global survey of over 550 senior executives was performed by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Here we examine some of the key findings:

Download Document

This browser does not support a PDF Viewer. Please download the PDF.

Genesys ChatQuick links
Close Widget

Genesys ChatLive Assistance