Sustainability for a better future

Our commitment to sustainability contributes to a better future for our planet. Read the full Genesys Sustainability Report to learn how.

Tony bates headshot sustainability 2025

“Genesys is helping more than 6,000 organizations around the world deliver personalized, empathetic experiences to their employees and customers through AI-Powered Experience Orchestration. As adoption of our Genesys Cloud platform grows, so does our responsibility to lead with purpose. In fiscal year 2025, we made meaningful progress across our Sustainability pillars, recognizing the trust our customers place in us extends beyond technology to include our impact on the planet.”

Tony Bates
Chairman and CEO, Genesys

This year’s report highlights

Our business

>8,000 customers in over 100 countries across six continents

>6,500 customers using Genesys Cloud

~$1.9 billion annual recurring revenue (ARR) for Genesys Cloud

Our products

99.998% service availability for Genesys Cloud

Launched a suite of new AI products

Established new AI Ethics guidelines

Our recognition

Leader in 2024 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)

Third consecutive Gold Medal EcoVadis Rating

Great Place to Work certification

Our impact

13% organic GHG emissions reduction compared to FY24

Over 16 million conversations powered by the Genesys Cloud platform for charitable organizations from FY24 through FY25

“One Genesys” is the foundation of our culture

These values define who we are, what we stand for and how we treat each other.

Embrace Empathy

  • Listen and learn
  • Have authentic conversations
  • Include and empower

Fly in Formation

  • Prioritize the essential
  • Align the team
  • Grow together

Go Big

  • Inspire bold moves
  • Innovate and transform
  • Deliver excellence
One genesys sustainability 2025
Bridgette mcadoo headshot sustainability 2025

“A big part of sustainability is optimizing our business, reducing our risk and creating shared value. One of the things we’re striving to do as a company is align our sustainability efforts with our business, and I’m proud of how we’re mitigating risk by prioritizing environmental stewardship, social responsibility and good governance.”

Bridgette Bell McAdoo
Global Chief Sustainability Officer

Showing progress on our three sustainability pillars

We’ve set ambitious goals across the three pillars of our sustainability strategy, and monitor key metrics to help ensure we stay on track.

Planet image sustainability 2025

Planet

(Environment)

Minimize our impact on the planet

FY25 progress:

Reduced organic GHG emissions 13% compared to FY24

Achieved LEED Platinum certification for our R&D center in Budapest and Gold for our Riyadh and Manila offices

Submitted emissions reduction targets for Science Based Targets Initiative validation

People2 image sustainability 2025

People

(Social)

Improve people’s lives

FY25 progress:

Advanced our 2030 goal of powering 80 million conversations between charities and people in need, reaching 16 million conversations

Supported the missions of 50 organizations through our Genesys Charitable Discount Program

>11,000 volunteer hours logged by employees

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Performance

(Governance)

Ethical and resilient practices

FY25 progress:

Delivered 99.998% service availability in FY25 for Genesys Cloud
100% of employees completed compliance training

Genesys Cloud operations are now carbon neutral*

The operations of Genesys Cloud are carbon neutral as of fiscal year 2025, and we are working to reduce emissions across the value chain and harness energy-efficient technology to better serve our customers and achieve net zero emissions by 2040.

Genesys annual emissions

Goal: Carbon neutral by 2030

“Annual emissions” means Genesys Scope 1, Scope 2 and Scope 3 emissions identified, estimated and quantified to date. Scope 2 data is location-based. Genesys continues to refine its GHG accounting methods and anticipates these calculations will fluctuate as a result.

See the Genesys Fiscal Year 2025 Sustainability Report for additional information.

Information disclosed pursuant to California AB 1305 is available in our fiscal year 2025 Sustainability Report, Apex greenhouse gas emissions verification statement and Genesys Offset Disclosure.

Genesys Sustainability Ambassadors

Genesys Sustainability Ambassadors have taken steps to integrate sustainable practices into their behaviors — and they actively engage fellow employees to do the same. Here are a few examples of our Sustainability Ambassador community in action:

“I enjoy serving as a sustainability ambassador because it affords me the opportunity to directly connect our Facilities and Environmental Health and Safety teams to the important sustainability initiatives that help make Genesys better!”

Armond Moore
Facilities Manager – Global Health and Safety and Sustainability, North America

“Honestly, being a sustainability ambassador is just awesome. You know how we all try to stay healthy and take care of ourselves? Well, I feel the same way about Mother Earth! It’s like, our planet needs some well-being, too.”

Divya Sriram
Regional Experience and Engagement Manager, Asia-Pacific

“To be a sustainability ambassador gives me the opportunity to contribute every day to make a difference in the world… simple things that will generate big results!”

Suzi Oliveira Leao
Customer Success Manager, Latin America

“One day I received an email encouraging me to participate in the sustainability ambassador program and I went for it. I found an excellent group of colleagues with whom to share experiences, ideas and concerns related to sustainability.”

David Tallada Sánchez
Senior Project Manager – Customer Success, Europe, Middle East and Africa

Creating impact together

Our Impact Together program is employee-driven and employer-supported, meaning that we work collaboratively and strategically with our team to accelerate positive change in the communities where we live and work. Our charitable giving and volunteer efforts focus on four pillars.

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Community engagement

Volunteering and giving in the communities where we live and work; deepening our organizational commitment to empathy ​

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Reskilling and awareness

Leveraging our workforce skill set to train our communities; opening up future opportunities in Science, Technology, Engineering and Mathematics; upskilling our employee population

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Crisis response

Providing critical support during times of disaster or crisis to the communities where our employees, customers and partners reside

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Product for good

Embedding sustainability and empathy in the technology and services we provide, serving societal needs and benefiting the environment

We are a participant in the United Nations Global Compact

We support the mission of the United Nations Global Compact to mobilize a global movement of sustainable companies and stakeholders to create the world we want.

The United Nations created the Sustainable Development Goals as a blueprint for promoting prosperity and protecting the planet. Of its 17 goals, five align most closely with our sustainability goals and priorities.

Badge 8 growth sustainability 2025
Badge 9 industry sustainability 2025
Badge 10 inequalities sustainability 2025
Badge 12 consumption sustainability 2025
Badge 13 climate sustainability 2025
A circular graphic illustrating genesys' ai ethics principles in practice. the circle is divided into four photo quadrants labeled with core values: transparency (a man outdoors at sunset), privacy (a green landscape), understanding (a woman on a phone call), and balance (an aerial view of a winding road through a forest). at the center is a glowing sphere with interwoven orange and blue lines, symbolizing the fusion of technology and human values. the graphic visually reinforces genesys' commitment to responsible, transparent, and empathetic ai.

Putting AI ethics principles into practice

Genesys uses artificial intelligence (AI) to deliver empathetic experiences for customers and employees at scale.

Our approach to AI seeks to balance innovation with responsibility. Built upon the principles of trust and transparency, our AI ethics guidelines and governance practices enable us to deliver reliable AI tools and services that are trustworthy, compliant and beneficial for all users. Underpinned by our values, we prioritize customer privacy and security and are committed to upholding the highest ethical standards. We reinforce this commitment through strong governance, targeted policies and in-depth training and communications.

In FY25, we established new and more robust AI Ethics Guidelines that govern the way we develop AI products and help ensure AI systems are developed and used responsibly.

Using our products for good

Through the Charitable Discount Program, we empower charitable organizations to deliver proactive, predictive and personalized experiences to improve productivity and strengthen employee engagement.

Western Sydney University harnessed Genesys Cloud AI to transform its system, leading to a 90% overall customer satisfaction score and daily productivity gains of up to 30 minutes per agent.

“Overall, the transition to Genesys Cloud has not only optimized student engagement but has also empowered employees, positioning WSU for continued success in delivering exceptional experiences for 2024 and beyond.”

Scott Snyder
Chief Information and Digital Officer, Western Sydney University

Supporting inclusive communities

Our employee-led inclusion groups are open to all and create and foster supportive communities within the workplace. These groups come together to promote a common cause, build community and increase cultural awareness across our company. These partnerships help strengthen local economies, increase our talent pipeline and help us reach our goal to power a total of 80 million conversations between charities and people in need by the end of FY31.

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About our Sustainability Report

The metrics on this page are excerpted from our fiscal year 2025 sustainability report, which includes updates on our sustainability strategy, performance and related metrics, and should be read in conjunction with the full fiscal year 2025 sustainability report, covering the period from February 1, 2024, to January 31, 2025, with additional information on activities, where appropriate, through June 2025. Unless indicated or the context requires otherwise, all metrics cover our fiscal year 2025.

The goals and projects described on this page and in our sustainability report are aspirational; as such, no guarantees or promises are made that these goals and projects will be met or successfully executed. Furthermore, data, statistics and metrics included on this page and in our report are non-audited estimates, not prepared in accordance with generally accepted accounting principles (GAAP), continue to evolve and may be based on assumptions believed to be reasonable at the time of preparation, but should not be considered guarantees and are subject to future revision.

Genesys Cloud operations neutrality statement*

Genesys calculates the annual emissions from the operations of Genesys Cloud based on (i) the estimated annual emissions from Genesys Cloud AWS usage and its internal IT computing on AWS using the AWS Customer Carbon Footprint Tool, plus (ii) the estimated annual emissions of Genesys Cloud Edge devices which manage connections between phones, SIP trunks, telephony gateways, Genesys Cloud, and third-party systems. We apply carbon credits purchased from Rubicon Carbon against these annual emissions, resulting in a carbon-neutral footprint for our Genesys Cloud operations. ”Emissions from Genesys Cloud AWS usage“ include direct emissions from operations and indirect emissions from producing the electricity used to host Genesys Cloud. Emissions from all commercial agreement types (i.e., cloud, subscription and license) are included. Emissions from research and development performed on AWS platforms, such as development, testing and demo systems, are included. Emissions from electricity from use of third-party tools, hardware used by developers and upstream activities such as R&D-related travel are excluded. Emissions from reselling telecommunications services are excluded. Emissions from software integrations resulting from Genesys’ acquisitions are included once their systems are internalized on AWS.

Forward-looking statements

Statements of future events or conditions on this page, including those that concern future circumstances and results and other statements that are not historical facts and are sometimes identified by the words “may,” “will,” “should,” “potential,” “intend,” “expect,” “endeavor,” “seek,” “anticipate,” “estimate,” “believe,” “could,” “project,” “predict,” “continue,” “goal,” “target” or other similar words or expressions, are forward-looking statements. Forward-looking statements are based upon current plans, estimates and expectations that are subject to risks, uncertainties and assumptions. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, actual results may vary materially from those indicated or anticipated by such forward-looking statements. The inclusion of such statements should not be regarded as a representation that such plans, goals, targets, estimates or expectations will be achieved.

Important factors that could cause actual results to differ materially from such plans, goals, targets, estimates or expectations include, among others: changes in economic, political and business conditions; epidemics, global hostilities, natural disasters or other significant events that disrupt normal business operations or other events beyond our control and actions by governments, businesses and individuals in response to the situation; technological advances or innovation; mergers and acquisitions or significant business model changes; unexpected delays, difficulties and expenses in executing against our goals set forth on this page or in the report; and changes in laws or regulations, including those related to climate initiatives. The forward-looking statements on this page and in the report are made as of the date of the FY25 Sustainability Report, unless otherwise indicated. We undertake no obligation to update these forward-looking statements to reflect subsequent events or circumstances.