Better
Together

Diversity, Equity and Inclusion at Genesys

Making change happen – one person at a time

Global DE&I pillars

Workforce
diversity

Increase diverse representation in our workforce. We focus on diversity and equity practices to increase the diversification of our employee base with a focus on women globally, as well as race and ethnicity in the United States.

Workplace equity and development

Embrace DEI principles across the Genesys talent management framework; implement DEI training across the enterprise. Corporate training educates all employees on topics that include systemic inequities, biases, microaggressions, allyship, empathy and respect.

Inclusion
and belonging

Foster an inclusive and empathetic environment at Genesys with an intentional focus on cultural programming activities. Increase intercultural competency and understanding within the organization and throughout society.

Inclusion at Genesys

Global inclusion at Genesys is our conscious effort to support diversity and equity beyond processes and policies. We offer our employees the time, space and budget to meet and promote true belonging and placemaking. Genesys is proud to support employee resource groups and regional DEI Councils that promote global cross-cultural understanding and connections to our One Genesys culture.

Genesys is proud to support grassroots, employee-led inclusion groups. We have six major inclusion groups whose work aligns with helping us achieve not only representation goals, but also our efforts to create a culture of belonging and empathy. In addition, we’ve developed regional DEI Councils in all regions where we do business to address the unique cultural nuances of our global workforce.

Genesys Asian Impact Network (GAIN)

Our mission: Act as a platform to celebrate, bridge and embrace the uniqueness of Asian cultures by providing initiatives focused on representation, education and connection for Asian employees at Genesys.

Our vision: Break down the cultural barriers and biases to strengthen employee relationships and enhance workplace experiences. Our purpose is to empower Asian employees in their career development and advancement to be successful in a global workplace.

Genesys Black Employees and Allies Membership (GBEAM)

Our mission: Cultivate a space for Black employees and their allies to collaboratively build a professional development framework that assists in the advancement of current Black talent while building a channel for future Black talent at Genesys.

Our vision: We seek to cultivate a community of empathy — holding space for education, authenticity and affirmation of the unique experiences and identities of Black employees, through knowledge gained from internal and external community outreach and engagement.

Genesys Latinx in Tech (GLiT)

Our mission: Increase participation and advancement of Latinx in the Genesys workforce.

Our vision: To promote cultural awareness to all Genesys employees by sharing our Latinx culture. We strive to ensure a healthy inclusive environment as a familia to achieve equity at all levels.

Genesys LGBTQIA+ (G+)

Our mission: Cultivate equal opportunities for professional development. Encourage continuous learning and understanding of the LGBTQIA+ experience. Create a safe place for those in the community. Empower all to bring their whole selves to work. Be proud. Be bold. Be inclusive.

Our vision: Nurture a community of empathy. We hold space for education, authenticity and affirmation of the unique experiences and identities of LGBTQIA+ employees and allies, through the knowledge gained from internal and external community outreach and engagement.

Genesys Women in Tech (GWIT)

Our mission: Take action and lead the change to amplify women’s voices and learn from one another for personal and professional growth.

Our vision: Promote gender equality by empowering and inspiring a community of women and allies in technology.

Genesys Women of Color (GWOC)

Our mission: Influence the hiring, retention and promotion of more women of color globally, support these women by providing a community and encouraging an environment for them to excel and thrive.

Our vision: Promote a workforce that understands the true meaning of empathy, connection and cultural understanding through exposure to and education of diverse backgrounds, realities and lifestyles. We strive to contribute to a culture of mutual respect and open dialogue where diversity in thought and experiences is encouraged and valued.

Our journey

Diversity, equity and inclusion is a core part of how we measure our business success.

Our workforce is made up of talented individuals who bring together diverse backgrounds and unique perspectives. We celebrate our differences, knowing that the more we represent global diversity within Genesys, the better prepared we are to innovate and meet the challenges and opportunities of modern society.

We commit to further increasing diversity within our workforce by focusing on gender, racial and ethnic representation. As part of this commitment, Genesys strives for our workforce to be as diverse as the markets in which we work by 2030.

We have set diversity goals for our workforce and leadership:

Workforce

Women (Globally): 35%
Underrepresented groups (US): 32%

LEADERSHIP

Women (Globally): 40%
Underrepresented groups (US): 32%

In FY23 we achieved:

Women in Genesys

Underrepresented groups in Genesys

Fueled primarily by new hires, we achieved another year of growth in representation across all targeted demographics in FY23. This included an increase from 21.6% to 24.5% among underrepresented groups across our US workforce. For the same groups, representation among leadership increased from 20.4% to 22.5%. This reflects net gains in representation of 13.4% across the total US workforce and 10.3% in leadership.

Measuring belonging and fairness

In addition to representation, we leveraged our methodology for measuring belonging and our Inclusion Score, which takes a multidimensional approach to measuring how our employees feel about their abilities to be their authentic selves at work, if they feel as though they belong and if Genesys fosters an equitable environment for them to achieve career development goals. With the Inclusion Score, we can assess sentiments of belonging, empathy, fairness and equity. It allows us to identify potential disparities and pinpoint actions to drive improvements in the employee experience.

YOY: Inclusion Index

We saw another solid year of strong Inclusion Scores, which is the voice of our global workforce indicating we’re on the right track with our inclusion and belonging objectives.

“At Genesys, our diversity, equity and inclusion (DEI) principles center on empathy — a cultural cornerstone where every voice is heard, valued and understood. We believe it’s our responsibility to address systemic inequities in our people and business practices and foster a culture of inclusion where every employee feels they belong, and their uniqueness is appreciated.”

Eric Thomas,
Global Diversity, Equity and Inclusion Officer

Better, together

Working together, we’re making diversity, equity and inclusion a core part of the Genesys identity. And we’re working to achieve our mission of ensuring each employee has equitable access to opportunities and feels their voices are heard, valued and understood.

Leading with empathy and inclusion

At the heart of our DEI journey is our emphasis on empathy and inclusion. It’s embedded as foundational elements to our corporate values and a value our employees exemplify in their lives. Whether it’s through grassroots employee-led affinity groups or executive engagement, our culture is built on ensuring even the most marginalized has a voice and that all are valued.

Using data to inform equitable strategies

We’ve taken a data-informed view to ensuring all processes, policies and systems are equitable. Data shouldn’t be limited to how we measure uptime; it extends to how we measure empathy and equitable opportunities for all.

Experiences that matter

People are at the center of our work. Using principles adopted from design thinking and Agile processes, we are continuously improving the experience for all people — from our employees to our customers. Creating differentiated experiences is about how we treat each other — with respect and fairness.

DE&I Inspire awards

Now in its third year, DEI Inspire recognition was created to acknowledge outstanding performers who deliver excellence in advancing our One Genesys cultural values and DEI core principles of empathy and inclusion. The categories align with the pillars of our Global DEI office. Our FY23 honorees are:

“There is a depth of talent and strength of thought that comes from blending multiple world views, being open-minded, and being truly instinctively curious about what others think and why they think differently that reveals truths that are often overlooked or misunderstood. So you end up with a stronger overall company — and with a more attractive and broader footprint that enhances our ability to engage with our customers in an effective and well understood manner.”

Ella Ben-Ezri, Bridge Builder

“Thank you for letting us explore differences and learn how we can support each other. Even if we’re doing something great, we can always improve. I believe that education and awareness drives acceptance. When we put ourselves in someone else’s shoes we can ask, how could I be an ally to them? Having the platform to educate and help others become an ally is really powerful.”

Diana Engelbrecht, Changemaker

“As a TA partner, I believe that inclusion starts with sourcing a diverse and inclusive pipeline, and that the recruitment process enables us to build a diverse team. Volunteering to support migrant and refugee women in finding job opportunities in EMEA in part of my passion.”

Luciane Barros, Local S/Hero

Resources

Better Together: Embracing Intentionality

I became an Orr Fellow out of spite, to be honest. I was starting to get irritated by all the emails they were sending, but...

Kenny Coleman

October 11, 2023

Better Together: Exploring Rich Traditions and Achievements During Hispanic Heritage Month

Welcome to the beginning of Hispanic Heritage Month. Initially introduced in June 1968 by Congressman George E. Brown, Hispanic...

Genesys Women of Color (GWoC) Co-Chairs

September 20, 2023

Sustainability and Relationships: The Power of One

Throughout this year we’ve seen vivid examples of the urgent need for actionable solutions to improve the lives of people and...

Erica Myers

September 13, 2023

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Better Together