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Genesys customers, partners and employees are anticipating Europe’s definitive customer experience event in Amsterdam, Netherlands. At G-Summit Europe, you can learn about emerging technologies, talk with peers and explore the future of customer experience. You’ll explore how to make every moment count for your customers, your agents and your business — at the event and each day after.
While there, be sure to visit the marketplace in between sessions to meet our valued ecosystem of Genesys partners. And, of course, don’t miss the Partner Demo Battle.
We’ve selected eight contestants for this exciting, live demo pitch competition. Genesys technology partners will battle it out in the expo hall for the honorable title of “AppFoundry App of the Year.” And we need your help determining the best demonstration from those featured applications within the AppFoundry Marketplace.
Finalists were selected based on creativity — we love to see the inventive ways our partners present their solution. You can watch the videos from the Xperience19 Demo Battle below.
Before you head to Amsterdam, take a minute to familiarize yourself with the competition and come prepared for the Partner Demo Battle. Add these sessions to your agenda, join us live and cast a vote for your favorite entry using the event mobile app.
Get ready to spark joy for your customers. Migrating to a cloud contact center involves several challenges — from the need for baseline documentation, which is likely missing or horribly outdated, to testing your applications on the new platform to ongoing monitoring of voice quality and application performance. Automation is key to accelerating this migration while assuring quality. And Cyara is the key to customer smiles — delivered at scale.
LumenVox: Active Voice Authentication for the Genesys® PureCloud® app
Learn how LumenVox Active Voice Authentication provides strong authentication and powerful fraud prevention in PureCloud self-service and live-agent interactions.
Lightico: Next-Generation Digital Customer Interactions
The Lightico next-generation platform for digital customer interactions empowers businesses to collect forms, documents, eSignatures, photos, payments and consent to disclosures. It then can verify customer IDs instantly — even while on the phone.
CardEasy: DTMF Touchtone Payment Security, Integrated With All Three Genesys Products
Learn how to prevent card data from being heard, stored or recorded with the CardEasy keypad payment by phone. It also features de-scoping from PCI DSS and seamless CardEasy/Genesys integration. Plus, you’ll see an animated video demo.
Komyunity: Mobilize Your Workforce
Today’s workforce is increasingly mobile; employees expect tools that meet their on-the-go, hyperconnected lifestyles. Imagine if Genesys workforce management agents could use their mobile device to trade shifts, request time off, or report in late or sick — without having to exchange email messages or phone calls with supervisors.
Sennheiser: Sennheiser Communications
High-end audio and sound reproduction quality with leading hearing aid and advanced digital signal processing technologies delivers high-quality communication experiences for call centers and office environments.
Contact Dynamix: Survey Dynamix and the Customer Experience Zone
There are two known dimensions in the Customer Experience Zone. In one, customers don’t receive any surveys; in the other, they receive a survey, but nothing ever comes of it. Now, there’s a third dimension where businesses can take immediate action on customer feedback to improve loyalty and turn frustrated customers into evangelists. It’s known as “The Survey Dynamix Dimension.”
Poly: “Can you hear me?” Insights from the Edge
As the Cx revolution drives more Cloud, more Channels and more Dispersed Agents, Poly Manager Pro provides you with real-time, actionable insights for improved agent well-being, better customer experiences, and deeper insights to you and your agents, wherever they are. Poly Manager Pro is a safe, secure, and auditable platform to control and manage devices across your entire estate.
Make Every Moment Count With AppFoundry at G-Summit
There’s so much to look forward to — don’t wait to get started. Download the G-Summit Europe app from the App Store, Google Play store or Web Planner and engage with your fellow attendees, the Genesys team and, of course, our valuable partners.
It’s not too late to sign up for the event, register today to make every moment count.
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