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Enterprises that want to revolutionize their customer experience rely on bots and virtual assistants to answer customer questions about products, purchases or issues. To do this properly, it’s vital to choose the most appropriate technology to build a conversational artificial intelligence (AI) experience. Often, that choice comes down to finding the tool that best synergizes with existing operations, so you get multifold ROI.
As part of its Experience as a ServiceSM vision, Genesys believes enterprises should use technology to enable empathetic experiences with their customers. Great tech allows companies to fulfill their customers’ intent at the right time — and through the most appropriate channels.
Following is a step-by-step guide on how to integrate the Genesys Cloud CX™ platform with Google Dialogflow, which is available for voice, chat and messaging flows. Google Dialogflow powers virtual assistants for digital and voice channels. This example outlines how to implement an insurance bot to answer a customer’s question about a premium payment.
This video walks you through the implementation steps.
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