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Genesys salutes the millions of customer service agents around the world for the great work you do every day. And even more so in 2020 as you have managed customer calls pouring into hospitals, mental health, and suicide prevention hotlines, government agenices, financial institutions, and critical services as the world grapples with the global COVID-19 pandemic.
We are proud to play a role in enabling you, the essential workers of business and the public sector, to do your jobs during these difficult times.
Since the pandemic started, we’ve turned up Genesys Cloud service for hundreds of customers, which has enabled them to maintain and expand their customer service operations without skipping a beat as call center volumes have spiked. Our Genesys team worked efficiently and effectively to activate Genesys Cloud, sometimes in a matter of hours, for our customers. This enabled companies to shift customer service agents, like you, from working in the office to working from home without any service disruption and quickly add agents to meet increasing demands. As a result of our dedicated effort during the early months of COVID-19, 24,000 new agents, supervisors, and managers were able to deliver outstanding customer experience using Genesys Cloud.
Today, Genesys celebrates CX Day with several special offerings:
Looking ahead, Genesys is committed to making CX a better experience overall, but especially for customer service representatives. Our cloud software orchestrates data and artificial intelligence across many channels, whether it’s voice, chat, or text, in order to provide you with the information you need, such as customer history, preferences, and, eventually, emotional queues, to deliver highly personalized experiences to your customers. This is our vision of Experience as a Service. It will transform the CX industry by enabling hyper-personalization.
So while we continue to work on the technology and expertise to transform the industry and make your day-to-day work lives a little easier, we thank you for your heroic work in 2020.
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