Diversity and Inclusion at Genesys Starts with Hiring for the Team

Every January we host nearly 1,500 employees at our annual Sales Kickoff meeting. Colleagues from all over the world fly in to learn, be inspired and connect with one another. During these events, I’m always struck by the multitude of accents and cultures as I walk through the halls. I’m incredibly proud of our rich passport diversity at Genesys. I view it as one of our most vital strengths. And now it’s time for us to grow even stronger.

Everyone wants to work for a company that embraces and respects differences. At Genesys, our team of more than 5,000 people in over 55 countries understand that our diversity is one of the reasons this is a great place to work. We know that we are better when we invite different perspectives born from diverse backgrounds and experiences.

Diverse teams drive better business outcomes

Academic research and real-world examples show that diverse teams outperform homogeneous ones when it comes to tackling real-world business problems. In a recent study, by the Boston Consulting Group (BCG), companies that reported above-average diversity on their management teams also reported innovation revenue that was 19 percentage points higher than that of companies with below-average leadership diversity. Research by Glassdoor found that sixty-seven percent of candidates want a diverse team. And according to Forbes, inclusive companies are 1.7 times more likely to be innovation leaders.

Hire the best person for the team

As a market leader, we have a responsibility to foster a culture that welcomes talent from all walks of life. Our philosophy used to be, “hire the best person for the job.” From this point forward, it is “hire the best person for the team.” We understand that being intentional regarding gender, age, race, ethnicity, orientation and more when filling open roles will ensure we continue to be leaders in innovation. We’ll take steps with our managers and hiring teams to this end. But we also need to ensure that it goes beyond the hiring process – we must cultivate an inclusive environment to make certain Genesys is a great place to work for all people.

So, office to office and team to team, we are making diversity and inclusion an organizational priority. Not only is it the right thing to do, but it’s also good for business. Ownership starts with me, but it extends much further. Continued progress will not happen without conscious action by every single person at Genesys—at every level, in every department, and in every office, all over the world.

Our commitment

I ask everyone at Genesys to join me in this pursuit and commit to ensuring we embrace a truly diverse workplace. It means we acknowledge that our differences are a source of inherent strength. It means realizing we all deserve to be heard, valued and understood. It means making decisions after evaluating a diverse set of opinions because this leads to much better outcomes. It means the things that make us unique as individuals—both seen and unseen—are those that make us better, faster, stronger and more successful as a team.

It is in this spirit that we are celebrating International Women’s Day on Friday, March 8. To learn more about our diversity and inclusion efforts, check out www.genesys.com/diversity.

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