AppFoundry and Genesys Incubate Ideas at SKO19

This week, Genesys employees from across the globe gathered in Dallas, Texas, for the annual sales kickoff event, SKO19. This always is a special time, bringing together a diverse team—with different backgrounds and areas of expertise—to learn from one another and share new ideas for the year ahead.

And if you’re one of the four million people who watched the Ted Talk by Steven Johnson or read his New York Times Bestseller, you know where good ideas come from. Essentially, an idea is a network of neurons that form in the brain; and good ideas are able to flourish in an environment of creativity.

“We take ideas from other people, from people we’ve learned from, from people we run into in the coffee shop, and we stitch them together into new forms and we create something new. That’s really where innovation happens,” said Steven Johnson, during the talk.

Genesys SKO19 is the place where our #MomentsConnected act as an incubator for good ideas, as well as for company culture and technological developments. Here’s a recap of SKO19:

Sharing Ideas at SKO19

Several Genesys executives discussed the success we achieved last year and the theme for 2018 was: Momentum. And of course, we shared the exciting innovations that are already available for our Genesys customers to gain great business benefits.

Attendees also heard a touching story about Kate Kuehn, the Genesys CX Hero for January who went above and beyond while working as an agent at the Crisis Services Canada contact center. “Connections do exist and they are powerful”, said Kuehn.

Networking in the Solutions Café

The Genesys sales team didn’t just hear about all available technology offerings, they also had a chance to see those solutions in action during live demos in the Solutions Cafe. There, experts showed many different use cases of the Genesys Customer Experience platform.

We also welcomed some of our Genesys ecosystem partners,  including technology partners who are featured on the AppFoundry Marketplace. These companies are among hundreds who innovate across all three Genesys platforms to offer a broad range of customer service applications, integrations and solutions that address your unique needs.

Thank you to the following AppFoundry sponsors for joining us at SKO19.

eMite Dashboard combines PureCloud® data with external data in a single, comprehensive dashboard. The dashboards are highly configurable and deployable within seconds.

Call Journey is a high-powered conversation analytics solution that converts contact center conversations into actionable data for PureCloud and PureConnectTM customers.

The configurable PureInsights dashboard features continuous updates in real time; its color-coded alerts let you quickly assess the status of your contact center. 

InGenius® connects a Genesys phone system to Microsoft Dynamics 365 and ServiceNow to increase productivity and customer satisfaction with maximum flexibility.

With Avtex InteractionSync for PureCloud, agents can access a fully integrated PureCloud experience within Dynamics 365—without any manual integration efforts.

The VidyoEngage solution from Vidyo creates high-quality customer-agent video interactions right from your Genesys environment.

Softphone helps connect your PureCloud contact center to almost any CRM tools, including SugarCRM and ServiceNow.

Ideal Systems integrated their Mobile Office Solution into PureCloud, enabling you to deploy a full mobile office experience at your fingertips.

Plantronics and Polycom united to showcase a wide selection of headsets and audio devices that are perfect for your Genesys contact center.

AudioCodes displayed an Integrated WebRTC solution for the PureEngageTM contact center, enabling a simple, cost-effective and quick deployment.

Cyara helps enterprises proactively measure operational CX from the outside in and identify customer-impacting defects across digital and voice channels.

Speech Morphing, the future of speech synthesis, revealed how you can improve customer service using personalized voice capabilities that are unique to your brand.

Stay in Touch

Follow the conversations at #Moments Connected on LinkedIn and Twitter to get the latest updates on Genesys events.

And sign up for Xperience19 to connect with the Genesys team and our partner ecosystem in Denver, Colorado, in June 2019. 

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