A Great Place to Deliver Great Experiences


Today’s recognition of Genesys as a Great Place to Work is a step forward on our journey to reimagine how companies do business. Experience as a ServiceSM requires a new way of thinking — not only about how companies engage with customers, but more importantly, their employees. At the center of it all is empathy — a concept we care deeply about at Genesys.

Embracing empathy starts with making sure employees feel heard, respected and valued. With a foundation in empathy, we’ve created a diverse and inclusive employee experience that’s rich with unique perspectives. I’m proud that Genesys employees have told us they feel safe to bring ideas to the table and that they’re empowered to be their authentic selves at work.

We credit our remarkable progress these past two years to our One Genesys philosophy. We’ve created a values-driven culture grounded in Embracing Empathy, Going Big and Flying in Formation to align on what matters most as we move forward. A superior employee experience means can deliver superior customer experiences every day.

In earning the “Great Places to Work” certification in eight countries this year where Genesys does business, our people have made it clear we’re focused on the right things. We thank our Genesys employees for their contributions and for their support of our vision.