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Chris Helzerman is a Healthcare Industry Executive at Genesys where he helps clients accelerate their consumer experience efforts. Prior to Genesys, he led a 70-person consumer experience team at Kaiser Permanente; and he led teams focused on consumer engagement and operational insights at Walgreens. Both involved using member/patient interaction data to uncover actionable insights that where were used to catalyze enterprise-wide CX initiatives. Chris spent a number of years working for communication services and technical consulting companies where he implemented patient engagement and digital solutions for large health plans, PBMs, pharmacies and other consumer brands.