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TJ Blanchflower is the Director of User Experience (UX) Research at Genesys. He has over 18 years of design and research experience working for boutique design consultancies, venture production studios and Fortune 50 companies. As a designer, his work has been showcased at the Cooper Hewitt Design Museum in New York City. As a researcher, his primary research has been featured in The Routledge Companion to Design Research. Prior to joining Genesys, TJ built and managed research teams in high-tech companies, such as IBM and ConsenSys. He received his Ph.D. in Design from North Carolina State University. In his current role, TJ leads the UX Research practice within Genesys Cloud, where his team facilitates the reduction of uncertainty by assisting product teams in meeting, understanding, and learning with people who use Genesys Cloud.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
