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Scott Nagel manages the Genesys Consultant Program globally and hosts the "Customer Experience Insights" podcast. For over 15 years, he has managed consultant programs for global companies, including Avaya and Nortel. Listen to the podcast today at https://consultantpodcast.genesys.com/.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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