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Almeca Jones is a Director of North America Government Professional Services at Genesys. A proven leader with 14 years of progressive experience working in both the public and private sectors managing the successful delivery of enterprise-wide software for both cloud and on-premises solutions. She is also a business owner of Lotus in Bloom and spends time creating unique, paper flower artistic creations that are cohesive to her clients overall style, brand and story.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
