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Retail Industry and subject matter expert at Genesys, Naveen has worked in the complex retail manufacturing space for large Fortune 500 conglomerate companies with a global footprint. Having specialized in packaging, food manufacturing, eCommerce, distribution and customer experience (CX) strategy, he now helps customers improve and accelerate CX initiatives with a strong focus on customer journey analytics.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
