October 05, 2017
Today’s consumer expects CX to be digital by default. Consumer expectations are accelerating – by 2020 they will not accept anything other than frictionless digital CX. Genesys will help our customers be 2020 CX ready. Join us to hear about:
- Getting digital engagement right
- Best practice examples and the benefits they bring to both consumer and business.
- Tangible actions that you can apply to your business right now.
On Demand Webinars
Your customers want to interact with you in a variety of ways – email, web chat or a phone call. Most cloud contact centre vendors provide point solutions for multichannel requirements. Or, they integrate multiple siloed solutions. PureCloud is a true all-in-one cloud contact centre solution ideal for businesses with up to 150 agent seats. It has all the tools you need to build a world-class contact centre. View the on-demand webinar and see a Live Demo of PureCloud.
Pressure to accommodate the evolving needs of customers represents the biggest driver behind industry change in 2017, and organisations must make the most of customer insight to optimise their business strategies. The Internet of Things (IoT) can enable countless improvements to products and services, and will significantly affect the way businesses engage with customers and employees. Frost & Sullivan recently conducted a survey of almost 500 customer experience leaders in Europe whereby almost two thirds of respondents agree that IoT will bring direct value to the customer experience. Join us for this 45-minute webinar.
40% of companies are explicitly using proactive customer communication within an omnichannel engagement strategy to improve customer satisfaction. Proactive communication not only helps you deliver low effort customer experiences, but it also improves bottom line profitability, and loyalty. Watch as we reveal new Forrester research on proactive customer communication, including usage, benefits, and a definitive maturity model of proactive customer communication that you won’t find anywhere else.
Find out how companies like T-Mobile, Bupa and Corona Direct transformed their businesses by lifting their Back-Office control to another level, improving productivity, service, and customer outcomes.