Demo Webinar
04/25/2024
See Genesys in Action
Choose your live demo
Date: 25th April 2024 - 11AM BST/12PM CET
Theme: Giving your Agents superpowers, with Genesys AI Powered Agent Assistance
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Join us for a live demo of the Genesys Cloud™️ platform to see how it can help you reach your goals.
In these interactive sessions, see how Genesys Cloud can:
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Handle omnichannel engagements across self-service, bots and agents to pass context, understanding and real-time knowledge.
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Easily differentiate and adapt with open APIs, a robust app marketplace, templates and blueprints, and integration methods for your critical CX technologies.
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Empower employees with smart solutions to reach peak performance, automate for better outcomes with predictive engagement, predictive routing and conversational AI.
[/component_card]25th April – Demo Webinar – Giving YOUR Agents superpowers, with Genesys AI Powered Agent Assistance
In today's dynamic business landscape, harnessing the power of artificial intelligence is paramount for staying ahead and increasing efficiency and productivity.
Join us as we delve into the challenges and opportunities of AI-powered agent assistance – all with the aim of best supporting your advisors in assisting end customers with their ever-increasing complex, and often emotive, enquiries and issues.
In this session, see how Genesys Cloud can:
Support YOUR employees in delivering overall better experiences for YOUR end customers, overall increasing customer satisfaction
Leverage AI to deliver contextual support at the right moment in time
Provide automation to deliver greater efficiency, and more rewarding experiences for YOUR employees, thus enhancing agent productivity, wellbeing and reduce training and employee churn.
Speakers
Jamie Little
Director, Solutions Consulting UK&I, Genesys
Talida Ionescu
EMEA Solution Consulting, Genesys
Kyle Saric
EMEA Solution Consulting, Genesys
James Vaughan
EMEA Solution Consulting, Genesys
Charlie Godfrey
Sr. Director, Experience Innovation, Genesys
Jane Hendricks
Director, Product Marketing, Genesys
Annick Duffy
Global WEM Knowledge Hub Leader, Genesys
Pascal Leclerc
Global WEM Customer Experience Leader, Genesys
Swiftly Deploying AI Services with Genesys: Quick wins during your coffee break – Confused about where to start with AI services? We understand that the world of AI can be overwhelming, but it doesn’t have to be! Join us as we explore quick AI wins that can be deployed as quickly as your coffee takes to brew. In this session, you will learn how to leverage cutting-edge AI technologies to enhance your customer service operations, streamline knowledge management, and deliver exceptional customer experiences with agent assist capabilities such automatic knowledge surfacing and generative AI conversation summaries.
25th January – Demo Webinar - Introducing CX Cloud from Genesys and Salesforce
Join Genesys to see a demo of the groundbreaking strategic collaboration from Genesys and Salesforce - CX Cloud, a unified AI-powered solution that merges Genesys Cloud™ with Salesforce Service Cloud. This new native integration enhances agent and supervisor workflows, combining enterprise contact centre capabilities and workforce engagement management (WEM) features from Genesys Cloud into the Salesforce Service Cloud environment and is the industry’s first jointly released solution between the leaders in CRM and CCaaS.21st March – Demo Webinar – Mastering Customer Experience: The Art of End-to-End Orchestration
Following on from the successful Demo Thursday webinar series over the last 12 months we would like to invite you to see an end-to-end demo of Genesys Cloud CX.
This time we’ll be covering many aspects of Genesys Cloud CX in the one session, giving you the opportunity to really get as much out of the session as you want. In this interactive session, see how Genesys Cloud CX can:
Address the needs of every stakeholder.
Automate better outcomes.
Enable seamless omnichannel engagement.
Empower employees with smart solutions.