Getting to Iconic – How leading brands balance technology and human talent to deliver exceptional CX
April 25, 2018
Wednesday 25th April 2018 - 2pm BST / 3pm CET
The world’s most influential and customer-centric firms lead with technology, but do not let technology lead their customer relationships. Iconic firms – as such firms are labelled – recognise that providing exceptional customer experience is a key driver of increased revenue and brand loyalty.
A global survey of over 550 senior executives was conducted by MIT Technology Review, where respondents were asked to describe their customer experience strategies and operations holistically. Join our Webinar to hear the results and find out what it takes to be an iconic brand.
On Demand Webinars
Featuring Omer Minkara, Vice President & Principal Analyst, Customer Experience, Aberdeen Group
Thursday 7th December 2017, 3pm GMT / 4pm CET
Join this webinar to hear what it takes to deliver truly omnichannel customer experiences today. You’ll hear why best-in-class organisations are going beyond just adding channels onto legacy infrastructure and how they integrate all their channels seamlessly to deliver personalised and consistent interactions for all customers.
This is a presentation that looks at Customer Experience trends; how to strategically plan and resource for successful digital transformation to ensure future sustainability and effectiveness.
Today’s consumer expects CX to be digital by default. Consumer expectations are accelerating – by 2020 they will not accept anything other than frictionless digital CX. Genesys will help our customers be 2020 CX ready. Join us to hear about:
- Getting digital engagement right
- Best practice examples and the benefits they bring to both consumer and business.
- Tangible actions that you can apply to your business right now.
Your customers want to interact with you in a variety of ways – email, web chat or a phone call. Most cloud contact centre vendors provide point solutions for multichannel requirements. Or, they integrate multiple siloed solutions. PureCloud is a true all-in-one cloud contact centre solution ideal for businesses with up to 150 agent seats. It has all the tools you need to build a world-class contact centre. View the on-demand webinar and see a Live Demo of PureCloud.
Pressure to accommodate the evolving needs of customers represents the biggest driver behind industry change in 2017, and organisations must make the most of customer insight to optimise their business strategies. The Internet of Things (IoT) can enable countless improvements to products and services, and will significantly affect the way businesses engage with customers and employees. Frost & Sullivan recently conducted a survey of almost 500 customer experience leaders in Europe whereby almost two thirds of respondents agree that IoT will bring direct value to the customer experience. Join us for this 45-minute webinar.
40% of companies are explicitly using proactive customer communication within an omnichannel engagement strategy to improve customer satisfaction. Proactive communication not only helps you deliver low effort customer experiences, but it also improves bottom line profitability, and loyalty. Watch as we reveal new Forrester research on proactive customer communication, including usage, benefits, and a definitive maturity model of proactive customer communication that you won’t find anywhere else.
Find out how companies like T-Mobile, Bupa and Corona Direct transformed their businesses by lifting their Back-Office control to another level, improving productivity, service, and customer outcomes.