01/29/2026 10:00 am

Level Up your CX – Cape Town

Name: Level Up your CX – Cape Town
Start: 2026-01-29T10:00:00
End: 2026-01-29

Cape Town

Join us at Level Up Your CX - Cape Town, an exclusive event taking place at a stunning vineyard in Cape Town. This unique setting will serve as the perfect backdrop for insightful conversations, roundtable discussions, and exciting customer testimonials, all focused on exploring the future of customer experience through AI, cloud and innovation.

De Grendel Wine Estate and Restaurant

De Grendel Wine Estate and Restaurant, Panorama, Cape Town, South Africa

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Thank you for registering, we will confirm your presence via email once the team will review your registration.

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The Genesys Team

At this event, we’ll delve into the latest innovations, trends, and challenges in CX in South Africa, with a special emphasis on the power of real customer stories. Expect engaging discussions, inspiring testimonials, and a chance to connect with experts and peers in a relaxed and intimate setting.

Why Attend:

•Participate in roundtable discussions with industry leaders

•Discover the latest trends and technologies shaping the future of CX

•Network with professionals in a beautiful vineyard setting

Agenda

Thursday, 29 January 2026

10:00 am – 10:30 am

Registration & Welcome Coffee

10:30 am – 10:45 am

Opening keynote

Opening presentation to provide an overview of the CX and technological landscape in Africa, and how the industry is rapidly shifting towards an AI-driven business.

10:45 am – 11:30 am

AI for the Experience Ecomomy

Deep dive into the AI opportunity, how implementing it will help you scale your business, reduce costs and friction and empower your employees.

Presented by Hussein Krayani, Senior Solutions Consultant Manager, Genesys.

11:30 am – 12:00 pm

What is AI-Powered Orchestration?

12:00 pm – 12:15 pm

Coffee Break

12:15 pm – 01:15 pm

Next-Gen CCaaS : Supercharged by Agentic Intelligence

01:15 pm – 04:00 pm

Lunch, Wine Tasting (optional) & Mingling

This session will showcase how Genesys customers are currently leveling up their CX through the power of AI and orchestration. We will provide a case study of Beyond Bank, who successfully implemented the Genesys technology to increase their efficiency and create a frictionless customer experience.

Presented by Gilles Talbot, Insurance Director EMEA, Genesys

De Grendel Wine Estate and Restaurant

De Grendel Wine Estate and Restaurant, Panorama, Cape Town, South Africa

Get directions

Frequently asked questions

Will there by Wi-Fi there?

Yes, Wi-Fi will be provided by the venue.

Is there a parking at the venue?

Yes, there is a parking space. If you require any special access, such as wheelchair or disabled parkings, please let us know.

Will I get the presentations from the sessions?

Yes, we will send you all the presented material after the event.

Will we be outside?

Expect to do a bit of walking in the vineyard, so we suggest comfortable shoes to enjoy the experience! Depending on the weather, we might take some of the experience outside.