ServiceNow World Forum

Visit us at ServiceNow World Forum London

Are you attending? Join us in London on Wednesday, 15 October 2025, to explore how  Unified Experience from ServiceNow and Genesys is reshaping the way organisations work and serve.

It’s not just about the contact centre anymore — it’s about connecting every corner of the business. From customer service to IT and HR, the Genesys + ServiceNow integration creates one seamless experience for employees and customers alike.

Together, we’re helping businesses:

• Break down silos between departments

• Empower employees with a single view of data, cases, and interactions

• Automate and simplify workflows from the front office to the back office

• Deliver faster, more personalised support for customers and employees alike

You’ll see first-hand how this integration helps connect the entire business, creating one platform for consistent service and smarter decision-making.

Hear about the latest development
Genesys and ServiceNow have also expanded their partnership with Agent2Agent (A2A) orchestration, enabling AI agents in Genesys Cloud™ and the ServiceNow AI Platform to autonomously collaborate on tasks and customer interactions.
Read the announcement →

Why Attend

• Hear what’s new: Learn how the Genesys + ServiceNow integration delivers a single, unified agent and customer experience
• See it live: Watch demos that show the integration in action inside real workflows
• Book your 1:1: Get tailored insights into how the solution maps to your business needs
• Learn from peers: Hear customer stories and best practices for transforming service operations

What you’ll see

• A unified agent workspace combining ServiceNow data with Genesys Cloud™ interactions
• Smarter routing, case deflection, and automated workflows powered by AI
• Proactive, connected service across voice, chat, messaging, and self-service
• Real-time reporting and next-best-action guidance for every agent and supervisor

👉 Learn more about the Genesys + ServiceNow integration.