10/13–17/2025 11:00 am

GITEX Global Dubai 2025 Sessions

Dubai

The Next Level of Experience

Agentic AI is emerging as the next step beyond scripted bots. It can sense, decide and act within their environment to fulfill a given agenda. But with new power comes new responsibility.

Join us at our live sessions at GITEX Global Dubai 25', Hall 20, Booth D10 to explore how AI powered Genesys Cloud delivers the next level of experience by serving as the central orchestrator of agentic experiences—applying autonomous reasoning and decisioning to optimize and scale CX.

Dubai World Trade Centre

Dubai World Trade Centre - Sheikh Zayed Road - Dubai - United Arab Emirates

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Save your spot

Thank you for registering your interest for attending our live sessions at GITEX Global Dubai 2025. Someone from the team will reach out to you to confirm your seat on the your chosen day.

 

We look forward to seeing you at GITEX Global Dubai 2025!

Genesys stand theatre gitex

Join our Exciting CX-Experts Sessions!

GITEX Global Dubai 2024 was a tremendous success; we introduced Genesys Cloud AI Experience that combines bots, knowledge, predictive engagement, predictive routing and agent copilot into a single offering. We also announced new partnerships, awarded our top performing partners and held industry tailored meetings.

This year at GITEX Global Dubai 2025, we’re hosting exclusive sessions where you’ll explore our latest innovations in CX and AI—brought to life through inspiring case studies from leading brands. Don’t miss this chance to see how technology is transforming customer engagement. Be part of the conversation—book your meeting today!

We also have exciting special announcements and awards lined up. We’ll be highlighting the impressive growth of AI powered Genesys Cloud CX in the Region, celebrating our partners, and much more.

 

If you would like to speak to one our experts at the event, please book a meeting below.

Book a Meeting

Agenda

12:00 pm – 12:30 pm

AI in the Experience Economy

12:30 pm – 01:00 pm

Silver Partner Session

01:00 pm – 01:30 pm

Introduction to Genesys AI: How to Supercharge Your Customer Experience

02:00 pm – 02:30 pm

Gold Partner Session

02:30 pm – 03:00 pm

Leveling Up your CX with Agentic AI

03:00 pm – 03:30 pm

Diamond Partner Session

03:30 pm – 04:00 pm

Optimizing Team Efficiency and Reducing Costs with AI-Copilots

04:00 pm – 04:30 pm

Silver Partner Session

04:30 pm – 05:00 pm

Create Unique and Hyper-Personalised Experiences through Customer Journey Management

10:30 am – 11:00 am

AI in the Experience Economy

11:30 am – 12:00 pm

Diamond Sponsor Session

12:00 pm – 12:30 pm

Create Amazing Experiences on Social Media

12:30 pm – 01:00 pm

Silver Partner Session

02:00 pm – 02:30 pm

Gold Partner Session

02:30 pm – 03:00 pm

Leveling Up your CX with Agentic AI

03:00 pm – 03:30 pm

Diamond Partner Session

03:30 pm – 04:00 pm

Optimizing Team Efficiency and Reducing Costs with AI-Copilots

04:00 pm – 04:30 pm

Gold Partner Session

04:30 pm – 05:00 pm

Create Unique and Hyper-Personalised Experiences through Customer Journey Management

05:00 pm – 05:30 pm

Silver Partner Session

10:30 am – 11:00 am

AI in the Experience Economy

11:00 am – 11:30 am

Diamond Partner Session

11:30 am – 12:00 pm

Create Amazing Experiences on Social Media

12:00 pm – 12:30 pm

Silver Partner Session

12:30 pm – 01:00 pm

Silver Partner Session

02:00 pm – 02:30 pm

Gold Partner Session

02:30 pm – 03:00 pm

Leveling Up your CX with Agentic AI

03:00 pm – 03:30 pm

Diamond Sponsor Session

03:30 pm – 04:00 pm

Optimizing Team Efficiency and Reducing Costs with AI-Copilots

04:00 pm – 04:30 pm

Gold Partner Session

04:30 pm – 05:00 pm

Create Unique and Hyper-Personalised Experiences through Customer Journey Management

05:00 pm – 05:30 pm

Silver Partner Session

10:30 am – 11:00 am

AI in the Experience Economy

11:00 am – 11:30 am

Diamond Partner Session

11:30 am – 12:00 pm

Create Amazing Experiences on Social Media

12:00 pm – 12:30 pm

Silver Partner Session

12:30 pm – 01:00 pm

Silver Partner Session

02:00 pm – 02:30 pm

Gold Sponsor Session

02:30 pm – 03:00 pm

Leveling Up your CX with Agentic AI

03:00 pm – 03:30 pm

Diamond Sponsor Session

03:30 pm – 04:00 pm

Optimizing Team Efficiency and Reducing Costs with AI-Copilots

04:00 pm – 04:30 pm

Gold Sponsor Session

04:30 pm – 05:00 pm

Create Unique and Hyper-Personalised Experiences through Customer Journey Management

05:00 pm – 05:30 pm

Silver Sponsor Session

10:30 am – 11:00 am

Ai in the Experience Economy

11:00 am – 11:30 am

Diamond Sponsor Session

11:30 am – 12:00 pm

Gold Sponsor Session

12:00 pm – 12:30 pm

Leveling Up your CX with Agentic AI

12:30 pm – 01:00 pm

Silver Sponsor Session

This year, we’re hosting exclusive sessions where you’ll explore our latest innovations in CX and AI—brought to life through inspiring case studies from leading brands. Don’t miss this chance to see how technology is transforming customer engagement. Be part of the conversation—register today and secure your spot!

Meet our Partners