ON-DEMAND WEBINAR

What’s shaping the future of customer and employee experiences

Join CX leaders from Accenture, ServiceNow and Genesys as they unpack key trends transforming customer and employee experiences.

Email*

First Name*

Last Name*

Level*

Function*

Company Name*

Telephone*

Country*

State/Province*

Your Website*

City*

Job Title*

Industry*

Level of Interest*

Number of Agent Seats*

I would like someone to reach out to me

Today’s customers expect experiences that are effortless, intelligent and human — across every touchpoint. 82% of surveyed consumers say a company is only as good as its service. Organisations must rethink how they connect people, data and technology to deliver consistent, meaningful interactions.

Join leaders from Accenture, ServiceNow and Genesys to explore the trends reshaping customer and employee experiences. Discover how leading companies are turning service into strategy, scaling AI responsibly and using experience orchestration to create moments that drive trust, loyalty and growth.

During the session, you’ll learn:

How to build customer loyalty through unified operations

What’s next for CX — from agentic AI to experience orchestration and unified partnerships

How a proactive strategy and connected data turn AI into a true customer experience (CX) advantage

Meet the Speakers

Greg Thomas

Senior Director, Thought Leadership, Genesys

Gino Sferra

Accenture ServiceNow Business Group Customer & Industry Lead – Global

Navya Pandiri

Product Director, ServiceNow