Unifying Customer Service: Connecting Teams and Work Across Departments

On-demand webinar

Introducing Unified Experience from Genesys and ServiceNow

It’s time to rethink how customer service gets done.

Your customers expect a single, connected experience — not a journey slowed down by internal silos, handoffs, or outdated systems. Yet for many organisations, customer service is still held together by manual processes and disconnected tools. Agents are left juggling systems. Customers are left repeating themselves.

That’s where a unified experience comes in.

Email*

First Name*

Last Name*

Level*

Function*

Company Name*

Telephone*

Country*

State/Province*

Your Website*

City*

Job Title*

Industry*

Level of Interest*

Number of Agent Seats*

I would like someone to reach out to me

Join Genesys and ServiceNow as we unveil a new way to deliver seamless, cross-functional customer experiences. Built to align people, channels, and work across your organisation, this new approach empowers agents, removes friction, and makes exceptional CX the norm — not the exception.

During the session, you’ll also hear from global IT services leader Stefanini on how they’re reshaping service delivery and agent experience with the power of Genesys and ServiceNow.

Customer expectations have evolved — your service model should, too.

Watch now and see what’s possible when everything (and everyone) works together.

Watch the session now and gain insights on:

What’s behind the most common CX breakdowns — and how to overcome them
How to connect your frontlines and back-office teams for faster, more complete resolutions
How a unified experience transforms both service delivery and customer satisfaction
How Stefanini is enabling service excellence and enhancing employee productivity with Genesys and ServiceNow

Meet the speakers

Jeroen Sourbron

Strategic Global Alliances Director, Genesys

Daniel Engelbrecht

Global Solution Sales GTM CRM Specialist, ServiceNow

Keith Fulford

Senior Business Value Specialist, Genesys