Webinar: May 22, 2025 at 11am BST/12pm CET
It’s time to rethink how customer service gets done.
Your customers expect a single, connected experience — not a journey slowed down by internal silos, handoffs, or outdated systems. Yet for many organisations, customer service is still held together by manual processes and disconnected tools. Agents are left juggling systems. Customers are left repeating themselves.
That’s where a unified experience comes in.
Join Genesys and ServiceNow as we unveil a new way to deliver seamless, cross-functional customer experiences. Built to align people, channels, and work across your organisation, this new approach empowers agents, removes friction, and makes exceptional CX the norm — not the exception.
What’s behind the most common CX breakdowns — and how to overcome them
How to connect your frontlines and back-office teams for faster, more complete resolutions
The power of context: giving agents full visibility into every customer journey
How a unified experience transforms both service delivery and customer satisfaction
Customer expectations have evolved — your service model should, too.
Join us and see what’s possible when everything (and everyone) works together.
Jeroen Sourbron
Strategic Global Alliances Director, Genesys
Daniel Engelbrecht
Global Solution Sales GTM CRM Specialist, ServiceNow
Keith Fulford
Senior Business Value Specialist, Genesys
