A Morning Webinar Series on AI & CX in the Nordics
A Morning Webinar Series on AI & CX in the Nordics
Start your mornings with us as we dive into what AI-powered CX means for the Nordics in the new year.
Date: January 21 and January 28
Theme: AI-Powered Cloud CX
How can you reinvent with AI in 2026? This Webinar will focus on what cloud-based CX really means and the key AI-trends disrupting customer experience this year.
Speaker: Paulette Toynton, VP EMEA, AI customer experience orchestration
Key Takeaways:
Find out how to build trust through secure, consistent CX.
Learn how to balance AI innovation with data security.
Discover which AI trends in 2026 are worth your investment.
Webinar On-Demand available soon.
This Webinar brings innovation to life with a live demo of our AI bots — showing how Genesys CX helps Nordic organisations:
Reduce operational costs while tackling staffing shortages.
Engage customers in their own language, across every channel.
Deliver consistent, high-quality service at scale with AI-driven insight.
Speaker: Niklas Rosendahl, Solution Consultant – Genesys Nordics
Key Takeaways:
See AI in action: Experience a live demo of Genesys AI bots transforming real customer interactions.
Reduce costs and overcome staffing challenges: Learn how intelligent automation delivers efficiency without sacrificing service quality.
Engage every customer, in every language: Discover how multilingual AI supports seamless, inclusive experiences across the Nordics.
Paulette Toynton
VP, EMEA AI customer experience orchestration Genesys
Niklas Rosendahl
Solution Consultant, Genesys Nordics