A Morning Webinar Series on AI & CX in the Nordics

New Year, New CX: How Can You Reinvent with AI in 2026?

Start your mornings with us as we dive into what AI-powered CX means for the Nordics in the new year.

Date: January 21 and January 28
Theme: AI-Powered Cloud CX

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Part 1: How can you reinvent with AI in 2026?

Join us with a cup of coffee on January 21 as we explore AI-powered CX in the new year.

Register now

Part 1: New Year, New CX

January 21: 09.00-09.30 CET

How can you reinvent with AI in 2026? This Webinar will focus on what cloud-based CX really means and the key AI-trends disrupting customer experience this year.

Speaker: Steve Barratt, Director Digital & AI – Genesys Nordics

Key Takeaways:

 

  • Find out how to build trust through secure, consistent CX.

  • Learn how to balance AI innovation with data security.

  • Discover which AI trends in 2026 are worth your investment.

Part 2: Coffee with the Bots (Live Demo)

January 28: 09.00-09.30 CET

This Webinar brings innovation to life with a live demo of our AI bots — showing how Genesys CX helps Nordic organisations:

  • Reduce operational costs while tackling staffing shortages.

  • Engage customers in their own language, across every channel.

  • Deliver consistent, high-quality service at scale with AI-driven insight.

Speaker: Niklas Rosendahl, Solution Consultant – Genesys Nordics

Key Takeaways:

  • See AI in action: Experience a live demo of Genesys AI bots transforming real customer interactions.

  • Reduce costs and overcome staffing challenges: Learn how intelligent automation delivers efficiency without sacrificing service quality.

  • Engage every customer, in every language: Discover how multilingual AI supports seamless, inclusive experiences across the Nordics.

Meet the speakers

Steve Barratt

Steve Barratt

Director, Digital & AI - Genesys Nordics

Niklas Rosendahl

Niklas Rosendahl

Solution Consultant, Genesys Nordics