09/16/2025 09:00 am
AI for the Experience Economy – Johannesburg
Johannesburg
How to Deliver the Next Level of Experience in South Africa
Join us in Johannesburg for an exclusive roundtable co-hosted with our partner Connect, exploring how AI is transforming the experience economy. Discover how to create personalised, seamless journeys that drive loyalty, growth, and impact. Through engaging discussions and success stories, gain practical strategies to lead in a fast-evolving digital world. Don’t miss this chance to connect with CX leaders shaping the future.
TBC
Palazzo Montecasino, Fourways, Johannesburg, South Africa
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Agenda
Tuesday, 16 September 2025
09:00 am – 09:30 am
Welcome coffee and Registration
09:30 am – 09:40 am
Opening Intro
09:40 am – 10:10 am
AI in the Experience Economy
As AI shifts from a support tool to a strategic driver, this session explores how organizations use it to deliver hyper-personalized, predictive, and emotionally intelligent experiences. Discover how AI is transforming CX—boosting satisfaction, streamlining operations, and building loyalty—while offering a forward-looking view of leading with empathy and intelligence.
10:10 am – 10:30 am
Level Up your CX
Explore how leading brands are transforming customer experience with Genesys. This session highlights real-world use cases—from AI-powered self-service to secure, proactive engagement—showing how to deliver personalized, compliant, and loyalty-building interactions in financial services.
10:30 am – 10:45 am
Coffee Break
10:45 am – 11:15 am
AI from Automation to Orchestration
Discover how Genesys AI is redefining customer engagement —moving from automation to intelligent orchestration. Learn how AI tools like predictive routing and sentiment analysis enable personalized, compliant, and proactive experiences that build trust and loyalty.
11:15 am – 11:45 am
Deep Dive into Genesys AI
Explore how Genesys uses AI—including natural language understanding and real-time data—to power intelligent virtual agents and enhance human agents with AI co-pilot support. Learn how these tools boost efficiency, personalize interactions, and scale seamless customer experiences.
11:45 am – 12:00 pm
Coffe Break
12:00 pm – 12:30 pm
How to Successfully Migrate to the Cloud
Get a step-by-step guide to migrating to Genesys Cloud—from planning and data migration to integration and go-live, with the help of our partner Connect. Learn best practices, avoid common pitfalls, and ensure a smooth, low-disruption transition.
12:30 pm – 01:30 pm
Lunch Break & Networking
Speakers
Kevin Mani
Director, Africa, Genesys
Ahmed Zaghmouri
Sr Account Director Strategic Partners
Our Partner
