On-demand webinar

Independent consultant Chris Lewis interviews Genesys leaders to explore how the convergence of the EU AI Act, GDPR and the EU Accessibility Act is reshaping customer experience in the experience economy—creating challenges and new opportunities for delivering personalised, empathetic engagement through responsible AI.

As AI reshapes customer experience across industries, organisations face a complex regulatory landscape while striving to deliver more empathic personalised interactions. Join industry experts as we explore how the convergence of the EU AI Act, GDPR, and the EU Accessibility Act creates both challenges and unprecedented opportunities for transforming customer experience through responsible AI deployments

By the end of this session, you’ll have a clear roadmap for:

• Implementing AI-powered customer experiences that meet all three regulatory frameworks
• Preparing your organisation for the evolving European regulatory landscape and new sovereignty coming
• Leveraging agentic AI to reduce operational costs while improving customer satisfaction
• Building competitive advantage through compliant, inclusive CX innovation