Discover the latest trends shaping the future of customer experience in the UK.
In this must-watch on-demand session, discover how emerging trends, advanced technologies, and actionable strategies are reshaping the UK customer experience landscape.
Hosted by David Howell of Silicon UK with industry experts Steve Morrell and Zaheer Gilani, this session explores findings from two influential reports: The UK Contact Centre Decision-Makers’ Guide 2025 and the Genesys Contact Centre Buyer’s Guide.
You’ll gain valuable insights into how data can be used to drive better decisions, how AI is revolutionising customer interactions, and why intentional channel strategies are more important than ever. Learn how the right technology choices can enhance operational efficiency, boost agent productivity, and create more seamless omnichannel journeys.
The discussion also highlights where the two reports align—particularly around the role of AI in both customer and employee experiences. You’ll hear expert guidance on predictive analytics, ethical AI, transparency, and how to integrate advanced technologies into your day-to-day operations without compromising trust.
Whether you’re a CX leader, technology strategist, or operations manager, this webinar will give you the clarity and confidence to refine your 2025 strategy—and stay one step ahead.
David Howell
Editor in Chief and Host Silicon UK
Steve Morell
Managing Director, ContactBabel
Zaheer Gilani
Account Director, Sales, UK and Ireland, Genesys
