CUSTOMER magazine by TMC recognizes Genesys Customer Experience Platform for helping companies and organizations improve customer experiences

SAN FRANCISCO — May 5, 2016 — Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, was named a recipient of a 2016 CRM Excellence Award presented by CUSTOMER magazine by TMC for helping companies and organizations improve their customer experiences.

The award recognized the Genesys Customer Experience Platform which enables companies and organizations to orchestrate and monitor personalized omnichannel journeys and interactions. The platform’s journey management capabilities combine customer context and journey lifecycle management to engage and guide customers across their journeys. As a result, companies and organizations can deliver consistent and effective customer engagement—increasing operational efficiencies and reducing customer effort.

"It is an honor to be recognized as a marque customer experience solution provider in the CRM industry,” said Scott Kolman, Vice President of Portfolio Marketing at Genesys. "This award reflects the success of the Genesys Customer Experience Platform in demonstrating the value of omnichannel engagement in meeting today’s mobile-first, digitally savvy consumers—and complementing CRM systems to deliver a system of engagement.”

Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer. Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business.

Rich Tehrani, TMC CEO and Group Editor-in-Chief, noted: “The 17th Annual CRM Excellence Award honors Genesys for being a strategic  partner to its customers and clients that are delivering market leading omnichannel customer experiences that fully leverage CRM systems. The Genesys Customer Experience Platform strives to improve the customer engagement processes of their clients’ businesses by streamlining and facilitating the flow of information.”

The 2016 CRM Excellence Award winners will be highlighted in the June 2016 issue of CUSTOMER magazine.

About Genesys

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiencesjourneys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate over 24 billion contact center interactions per year in the cloud and on premises. For more information www.genesys.com.

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Media Contact

Chelsea D’Angelo or Alexis Malure
Group SJR for Genesys
917.934.3914 or [email protected]