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Strengthen banking customer relationships with a human-centric approach

As banking continues to evolve, one thing remains true for the industry: customer experience is a vital element in strategic planning. Customer engagement is expanding rapidly into the digital space with new technologies and channels to grow your client base, optimize the customer experience and strengthen customer relationships. Globally, banks that succeed in the digital ecosystem have one thing in common – they leverage human-centric experiences to distinguish themselves from the rest of the field.

View this on-demand webinar to learn:

  • What defines a human-centric approach in customer experience
  • Why the human-centric approach is critical in digital banking
  • How consumer expectations have changed in the banking industry

Meet the Speakers

David Porter
Global Financial Services Director
Genesys

Sabine ElKhoury
Senior Account Executive
Genesys

Mike Sisk
Contributing Editor
American Banker