Strengthen banking customer relationships with a human-centric approach

As banking continues to evolve, one thing remains true for the industry: customer experience is a vital element in strategic planning. Customer engagement is expanding rapidly into the digital space with new technologies and channels to grow your client base, optimize the customer experience and strengthen customer relationships. Globally, banks that succeed in the digital ecosystem have one thing in common – they leverage human-centric experiences to distinguish themselves from the rest of the field.

View this on-demand webinar to learn:

What defines a human-centric approach in customer experience
Why the human-centric approach is critical in digital banking
How consumer expectations have changed in the banking industry

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Meet the Speakers

David Porter
Global Financial Services Director
Genesys

Sabine ElKhoury
Senior Account Executive
Genesys

Mike Sisk
Contributing Editor
American Banker

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.