On-demand webinar

How to prepare, strategize and thrive in tough economic times

Reset and refocus to maximize the returns on your CX investments

In volatile times, there’s no room for error.
Customers grow more discerning, and their expectations rise.
You can’t afford to disappoint them with lackluster experiences.

But you also need to avoid unnecessary costs.

To maintain stability and protect your bottom line, you need to maximize the returns on your CX investments. It’s time to reset and refocus on building resilience, strengthening customer loyalty and boosting efficiency.

Watch Customer Service and Experience Advisor Adrian Swinscoe, Digital Customer Experience Transformer Leslie Paterson and Tech Executive Elcenora Martinez to learn which CX investments are crucial to prioritize while tightening your financial belt.

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Meet the Speakers

Adrian Swinscoe
Customer Service and Experience Advisor and Forbes Contributor
Punk CX

Elcenora Martinez
Senior Vice President Product Marketing
Genesys

Leslie Paterson
Vice President
Global Customer Advocacy and Engagement
Genesys

Watch now to learn why:

Understanding customers and their journeys drives loyalty and revenue

Increasing operational efficiency is a smarter move than just lowering costs

Attrition costs more than you think — and doesn’t have to be the norm

Building resilience into your tech stack is the key to thriving in a volatile market

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.