LinkedIn Live

How to reconnect with disconnected customers

On-Demand Webinar

It’s undeniable. The COVID-19 pandemic has affected businesses and consumers worldwide. In our new report, “The connected customer experience,” we found that:

  • 2 in 5 consumers feel less connected now than before the pandemic
  • 67% of consumers prefer empathetic customer service experiences over speedy resolutions
  • 70% of consumers worldwide believe a company is only as good as its customer service

Connecting with customers in this new paradigm is difficult. But companies that provide empathetic, human-first interactions will be best positioned to earn loyalty.

Watch the on-demand recording of our LinkedIn Live session to hear more findings and learn how empathy is the key to creating lasting customer relationships.

Meet the Speakers

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Charlie Godfrey
Senior Director, Business Consulting
Genesys

Janelle

Janelle Dieken
SVP, Content Marketing
Genesys

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Ginger Conlon
Thought Leadership Director
Genesys

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