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On-demand webinar

How Alberta Motor Association improved CX with AI and self-service

Many companies are cracking the code using AI to enable truly productive self-service for customers, and not just for the simple interactions. The insurance industry is one such example where AI can be embedded into the contact center to orchestrate the customer experience.

In this session, hear how Alberta Motor Association (AMA) is using AWS Contact Center Intelligence with Genesys Cloud CX to resolve calls more quickly, reduce cost per call and increase member satisfaction.

Watch this webinar to learn how you can get more out of your Genesys Cloud CX contact center with powerful AI solutions from AWS Contact Center Intelligence.

Meet the Speakers

Marcelo silva

Marcelo Silva
Product Manager, AI/ML
AWS

Matt sinfield

Matt Sinfield
Associate VP of Technology
Alberta Motor Association