On-Demand Podcast

How AI is modernizing citizen engagement with government

Government agencies saw a surge in constituent requests during the COVID-19 pandemic. Call center agents in particular had to handle this growth without a corresponding increase in resources.

Now agencies are using customer experience platforms that include emerging technologies like artificial intelligence and chatbots to improve communication and modernize their services. In our Industry Insights podcast, Dave York, SVP of Public Sector for Genesys, discusses how agencies are modernizing their engagement with citizens to meet immediate and long-term needs.


Meet the Speakers

David york

David York
SVP, Sales – Government