GovLoop Online Training:
The Future of Customer Experience is in Automation

A new wave of citizen experience is here. Chatbots, voice assistance, artificial intelligence (AI) and other automation technologies are being deployed much more widely, however, many agencies are still slow to implement these solutions.

Agencies can create better customer experience with automation. New government data from GovLoop and Genesys, shows that 62% of respondents see the biggest benefit of automation is allowing agents to focus on more complex services or problems.

In this training, you’ll learn:

How successful agencies have been able to overcome barriers to see enhanced citizen experience with automation tools.
Results from a survey with GovLoop and Genesys on how automation could free up employees’ time to do more mission critical tasks.
How automation could create avenues of self-service for customers who need information in real-time.

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Meet the Speakers

Jodi M. Thompson
Senior Principle Business Consultant, Genesys

Jennifer Hill
Management and Program Analyst, Bureau of the Fiscal Service,
Department of Treasury

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

GovLoop Online Training: The Future of Customer Experience is in Automation

Meet the Speakers

GovLoop Online Training:
The Future of Customer Experience is in Automation