GovLoop Online Training:
The Future of Customer Experience is in Automation

A new wave of citizen experience is here. Chatbots, voice assistance, artificial intelligence (AI) and other automation technologies are being deployed much more widely, however, many agencies are still slow to implement these solutions.

Agencies can create better customer experience with automation. New government data from GovLoop and Genesys, shows that 62% of respondents see the biggest benefit of automation is allowing agents to focus on more complex services or problems.

In this training, you’ll learn:

  • How successful agencies have been able to overcome barriers to see enhanced citizen experience with automation tools.
  • Results from a survey with GovLoop and Genesys on how automation could free up employees’ time to do more mission critical tasks.
  • How automation could create avenues of self-service for customers who need information in real-time.

Meet the Speakers

Jodi thompson genesys

Jodi M. Thompson
Senior Principle Business Consultant, Genesys

Jennifer hill dept of treasury

Jennifer Hill
Management and Program Analyst, Bureau of the Fiscal Service,
Department of Treasury