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Retail
Personalize the shopping experience with a connected journey.
Financial services
Transform banking engagement with seamless experiences across channels.
Government
Deliver on the promise of digital government.
All SolutionsHealthcare
Create secure, connected patient experiences at every touchpoint.
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Products
Capabilities
Contact center software
Run your contact center with software that makes great customer experience easy.
Digital
Be in touch anywhere, anytime with an all-in-one suite of digital channels.
All CapabilitiesAI and automation
Power your contact center with Genesys AI for personalized experiences at scale.
Workforce engagement
Attract, nurture and retain the best agents for your call center.
Cloud architecture and open platform
Unify, modernize, innovate and build trust wherever you operate.
All CapabilitiesCustomer journey management
Use journey data, analytics and orchestration to improve CX and business outcomes.
Products
Genesys Cloud
Power deeply connected experiences through the seamless, all-in-one contact center solution.
Pointillist®
Optimize customer journeys with an end-to-end customer journey management solution.
All Products All ProductsExceed.ai by Genesys
Automate conversations, schedule meetings and grow revenue at scale with an AI virtual sales assistant.
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Partners
Partner overview and programs
Reach new heights with your clients, offering them guidance and our market-leading solutions.
Strategic alliances
Benefit from our alliances with global technology brands and integrations with platforms your customers use.
Channel partners
Set your customers up for long-term success with market-leading solutions from Genesys.
Independent consultants
Gain the support and access you need to stay informed on all things Genesys.
Technology and AppFoundry partners
Solve Genesys users' needs and enhance experiences by creating solutions and selling them in our AppFoundry Marketplace.
Global system integrators
Simplify your customer experience transformation with proven methodologies that connect people, processes and technology.
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Existing Genesys partners can log into the portal now.
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Why Genesys
The Genesys Edge
Trust and security
See how Genesys solutions meet and exceed modern security standards.
Customer success and services
Choose a dedicated partner that works with you before, during and after your deployment.
Beyond
Discover a community of continuous learning and innovation for customer experience professionals.
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Resources
We can help
All resources
Discover the latest research, reports and resources to deliver better experiences.
Blog and podcasts
Gain insights from Genesys customers, industry experts, thought leaders and more.
Developer tools
Extend functionality without directly using an API. No programming required.
- Pricing
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Predictive Engagement: Now you can use AI to capture, qualify and proactively engage customers or prospects in the moment of truth. Predict outcomes, visualize campaigns and enrich customer profiles based on previous interactions.
Predictive Routing: Match customers to agents in real time using AI to continuously analyze over 100 dimensions and predict outcomes based on KPIs. The (NEW) Explainability feature allows you to understand the rationale behind AI-driven decisions.
Knowledge (NEW): Discover how you can centralize, enrich, activate, scale and optimize your knowledge base. Check out our new Knowledge Workbench, Knowledge Optimizer and Support Center.
Dialog Engine Bot Flows and (NEW) Digital Bot Flows: Build, deploy, analyze and optimize automatic conversations directly in the Genesys CloudTM platform with accelerators such as Intent Miner to automate the creation of intent models.
