On-demand webinar

Level up your patient care experience

How Rochester Regional Health empowers staff and elevates patient experience with Genesys Cloud, built on AWS

Healthcare organizations are facing pressure to deliver seamless, empathetic care — often with limited resources. Rochester Regional Health is meeting that challenge head-on by using technology not just to optimize workflows, but to humanize the patient journey. In this on-demand fireside chat, hear from leaders and industry experts as they discuss how technology helps drive better experiences for patients and care teams. 

From Genesys Cloud™ Agent Copilot and real-time feedback loops to self-service scheduling and patient authentication, Rochester Regional Health is using Genesys Cloud to boost efficiency, reduce burnout and streamline operations — without sacrificing empathy. Learn how this powerful partnership is helping healthcare teams deliver timely, informed and meaningful care. 

Watch the session now and gain insights on:

  • Empowering contact center agents with real-time support and quality feedback to reduce burnout and improve care
  • How Genesys Cloud can drive effective patient authentication and 24/7 self-service scheduling
  • Leveraging AI and automation to boost operational efficiency while keeping patient needs front and center