Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Federal News Network on-demand webinar
Since it surfaced in the 1990s, the federal service-to-the-citizen movement has continuously evolved. New technologies keep making new services possible and, as in the private sector, moving the expectations of customers and constituents.
Customer experience (CX) has emerged as the latest iteration. Embodied in the current President’s Management Agenda, CX embodies all of the ways in which a constituent might interact with a federal agency. An earlier concentration on web transactions has expanded into omni-channel thinking. Constituents want to reach agencies in person, on the telephone, by email or live chat, or digitally. This means systems and processes must share backend access to data connected to an individual, for example a taxpayer. Or to a transaction, the tax return itself.
Watch this webinar and learn:
Steven Boberski
Senior Business Development Executive
Public Sector
Genesys
Barbara Morton
Deputy Chief Veterans Experience Officer
Department of Veterans Affairs
Andy Lewandowski
Digital Experience Advisor to the Federal CIO
Office of Management and Budget
Ken Corbin
Chief Taxpayer Experience Officer
Internal Revenue Service
Tom Temin
Host
Federal News Network
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
