On-Demand Recording

Building a better bot: Optimizing chatbots for government services

Chatbots have played a vital role for government agencies throughout the COVID-19 pandemic. When the pandemic began, nearly 75% of states launched new chatbots to meet the increasing demand for public services.

But agencies have faced challenges optimizing these new solutions, resulting in communication tools that are underused or misaligned with human support.

Watch our webinar to learn how:

  • Chatbots can free up agency employees for the highest-value work
  • To bridge the constituent journey across multiple touchpoints
  • To make better use of chatbots, whether your agency has relied on them for years or you’re just getting started

Meet the Speakers

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Bob Woolley
Senior Fellow,
Center for Digital Government

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Renée Murray
E-Government Program Lead,
Mississippi Department of Information Technology Services (ITS)

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Tony Pearson
Solution Consultant Leader for Public Sector,