On-demand webinar

Innovation within reach

Adaptable CX: 3 innovative strategies for automation

We’ll tackle these top CX challenges:

Now more than ever your customers are looking for channel convenience — learn how to provide frictionless, tailored experiences across channels.

Personalization is now a requirement for customer-centric brands. Discover how to predict customer intent that can empower you to provide one-to-one personalization.

Some customers have to use multiple channels to reach their goal, leading to frustrating experiences. Learn how to connect journeys across channels to better understand how to optimize CX and performance.

The best brands in the world deliver extraordinary experiences. And the more customers encounter them, the more they expect the same from every brand, including yours. That creates a mountain of everyday challenges for your contact center. The surest way to solve them — and deliver the exceptional experiences your customers expect — is to innovate.

Innovation used to be limited to a few bold organizations that upended entire industries. Today, it’s business as usual for organizations that thrive through volatility.

With a potent mix of orchestration capabilities, you can put the power to innovate at your fingertips — for exceptional experiences that build customer loyalty, drive revenue and secure your competitive edge. And as your capabilities continue to evolve, your innovation opportunities expand.

Watch today to learn how you can use capabilities to innovate, solve everyday challenges and thrive.

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Meet the Speakers

Charlie Godfrey
Sr. Director, Experience Innovation
Genesys

Rebecca Roberts
Sr. Director, Product Marketing
Genesys

Jane Hendricks
Director, Product Marketing
Genesys

Ian Felder
Sr. Product Marketing Manager
Genesys

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.