ContactBabel Research Report

US Contact Center Verticals: Insurance

Your customers still want live support. But that doesn’t mean they always reach for the phone. As customers increasingly expect convenient digital options, you’ll need to add web chat, email management, mobile support and convenient self-service into your toolkit. It’s a complex mix — but managing it all doesn’t have to be complicated.

Take a closer look at the latest CX trends and technology that affect your business in this new insurance industry report. Leveraging data from multiple large-scale surveys of hundreds of US insurance contact centers, this study takes an in-depth look at the struggles and successes of their current operations.

Download the ContactBabel research report to learn:

  • How customer trends are impacting the size, structure and growth of insurance industry contact centers
  • How insurance contact centers stack up against larger CX trends
  • How technology solutions are empowering insurance sector call centers to keep pace with customer expectations