Although your customers still want live support, keeping up with their expectations means using web chat, email management, gamification and interaction analytics. The complexity of managing customers and cases continues to rise with the popularity of self-service, mobile service, online product quotes, comparison sites and online account management.
Take a closer look at the latest advancements that affect your business in the latest Contact Center Verticals: Insurance report. Leveraging data from multiple large-scale surveys of hundreds of US insurance contact centers, this study takes an in-depth look at their operations and trends.
Download the ContactBabel research report and learn: