US Contact Center Verticals: Insurance

Although your customers still want live support, keeping up with their expectations means using web chat, email management, gamification and interaction analytics. The complexity of managing customers and cases continues to rise with the popularity of self-service, mobile service, online product quotes, comparison sites and online account management.

Take a closer look at the latest advancements that affect your business in the latest Contact Center Verticals: Insurance report. Leveraging data from multiple large-scale surveys of hundreds of US insurance contact centers, this study takes an in-depth look at their operations and trends.

Download the ContactBabel research report and learn:

Trends in size, structure, and growth of insurance industry contact centers
How contact centers within the insurance sector benchmark against the larger contact center industry
Technology adoption trends within insurance sector call centers

Download the report

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.