The US Contact Center Decision-Makers’ Guide 2017: The Virtual Contact Centers & Homeworking Chapter

The “US Contact Center Decision-Makers Guide (2017 – 10th edition)” is the major annual report studying the performance, operations, technology and HR aspects of US contact center operations. This chapter helps you assess how your business can benefit from using a virtual contact center and homeworking.

See how virtual contact centers and homeworking can provide a compelling solution for integrating contact centers, reducing agent churn, improving agent quality, better handling call spikes, extending contact center hours and expanding your contact center. .

Download this white paper and learn:

  • The costs and advantages of using a virtual contact center model
  • How to future-proof your contact center for a changing environment
  • The virtual contact center and homeworking trends over time
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