CCW guide

How to optimize contact center workforces

Learn actionable tips on engaging your employees

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Happy employees deliver better experiences, but heightened salary demands, high attrition and the Great Resignation are challenging organizations to provide meaningful employee and customer experiences.

There are no easy fixes for retaining top talent in the contact center. But understanding why your agents are frustrated and then using technology that supports their needs are two things you can do.

Download this CCW guide to learn:

The greatest challenges in the agent experience
What drives employee dissatisfaction
Ways to engage employees and delight customers

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.