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GovLoop, Genesys and GDIT: A Digital Revolution in Government CX

Boost CX by Adapting Faster

Customer satisfaction in government service delivery is improving. But the digital revolution still poses major challenges to agencies. Customers expect more, especially from online self-service. Give them a better experience by connecting all their interactions—voice, web, social and email. With a complete picture of each customer, you’ll also empower employees to improve CX by delivering better service.

Read this research brief from GovLoop, Genesys and General Dynamics IT on how to get the most from your CX improvements:

  • Use technology to simplify processes and make it easier to complete transactions
  • Analyze customer data to enable more proactive and responsive engagement
  • Drive consistent messaging as you add service-delivery channels

You’ll also hear from experts on which technologies agencies are investing in to improve CX, and how those investments benefit both employees and the customers you serve.

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