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Tip Sheet

Building the business case to replace your call center ACD

Recognizing when it’s time to replace your ACD system is just half of the battle. To take action, you need to get other stakeholders on board. Build the business case for modernizing your contact center with a unified omnichannel infrastructure.

Download this tip sheet to learn ways to build a business case for your organization, including how to:

  • Calculate cost savings of agent pooling
  • Assess revenue gains by reducing abandonment rate
  • Estimate hardware and maintenance savings with a SIP-based open-standards platform

Download the Tip Sheet

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