Three ways insurers can improve efficiency and CX with journey analytics

Every contact center leader knows the mandate: Reduce costs, but don’t let member satisfaction slip. Traditional reporting tools promise to give you the visibility you need to answer performance questions.

But often, they underdeliver.

The Pointillist® Journey Analytics platform was built to fulfill that promise. Pointillist eliminates data silos so you can measure member engagement across service channels, while diagnosing and fixing experience and performance issues.

Download the ebook to learn:

  • How journey analytics compares to other contact center analytics tools
  • Ways journey analytics can improve performance, self-service and escalation
  • How to gain visibility into and leverage insights from beyond the contact center