About the show

The podcast that explores the essence of customer experience, creativity and company culture through stories with numerous accomplished professionals. Hosts Nathan Bennett and Mari Yamaguchi talk with great leaders about how they think, learn from their failures and inspire others to succeed. Guests include: the CEO of an international airport, the director of a bustling contact center, female leaders in technology, and experts in sales and marketing. If you’re hungry for insightful, compelling — and often hilarious — stories from all walks of business life, take a moment with us.

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.