Genesys Customer Advocacy Program

Learn, connect and earn within our dedicated Genesys customer community

Engage in a connected Genesys customer community

With over 6,500 members, the Genesys Customer Advocacy Program (GCAP) delivers unique learning, networking and engagement opportunities that come with big benefits. Built in a gamified environment, members have the exclusive opportunity to earn points as they participate and redeem them for exclusive rewards.

Expand your expertise

Grow your industry knowledge and skills through how-to content, training courses and certifications. Learn from Genesys experts and peers about the latest in customer experience (CX) innovation.

Collaborate with peers

Grow your professional network globally with over 6,500 CX leaders and practitioners. Exchange ideas, solve problems, influence product roadmaps and more.

Showcase your story

Share your transformation story and celebrate the success of your team with Genesys. Gain industry recognition with a customer advocacy plan that meets your objectives.

Earn rewards

Contribute and participate in GCAP to earn points. Then redeem them for training, education certification, events, Genesys swag and other exclusive opportunities.

See what GCAP members are saying


“Doing those fun challenges in GCAP is a nice way to take a break from everything. And, with all those points, it’s nice to have an opportunity to increase your knowledge and just grow and learn more about Genesys.”

Kymberli O’ Hagan, Technical Analyst, Alberta Motor Association


“Although an advocacy program, it feels more like an interactive experience, with interaction between people in similar business roles, a buzzing community, discussion, and even challenges and rewards.”

Harley Breth, Contact Center Manager, Philadelphia Church of God


“I’ve been using Genesys products for years now. On top of the great functionalities and robust routing engines, the GCAP community is a huge source of resources, research papers, new technology information, new ideas, a great way to meet peers and a ton of fun.”

Luc Denis, Director, Contact Center, Quebec Blue Cross

Discover the value of GCAP

Over 6,500

Genesys customers participating


User groups to join

Over 100

Annual engagement opportunities


Available global regions

Participate in a way that works for you

Earning points is easy. Simply log into the GCAP Hub and look for an opportunity that interests you. You’ll see new chances to engage daily, ranging from simple to more complex. Here are some ways to get involved:

Learning center

Discover the latest best practices with our engaging webinars, white papers and more.


Get the latest on where Genesys will be and how you can join us virtually or in person.

Product zone

Keep up to date with the latest announcements, roadmap, beta releases and feedback surveys.

Success stories

Build awareness of your organization by speaking at an event, providing a reference and more.

User groups

Join us for webinars and in-person experiences led by your peers and Genesys experts.


Access training, certification, subscriptions, Professional Services, community and the AppFoundry® Marketplace.

Redeem your points for valuable rewards

Event or conference passes

Training and certifications

Exclusive GCAP branded products

Professional services