Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Join GCAP today
The Genesys Customer Advocacy Program (GCAP) is for anyone using a Genesys product. And the rewards you earn are your rewards. GCAP members can earn rewards in various ways — from answering simple surveys to joining customer reference calls to participating in a user group. With GCAP, you can participate when it works for you, at any level.
If you’re a Genesys user, join us and earn rewards.
Redeem your GCAP points for training opportunities — to use for yourself of share with your team. And you can network with peers, learn best practices or simply catch up on all the latest contact center or customer experience trends.
Event or conference passes
Training and certifications for you or your team
GCAP-branded products
Log into the GCAP Hub — the ways to earn points are endless. You’ll see new challenges daily, ranging from simple to more complex.
Ways to earn:
Reference calls
Product reviews
Webinars
Surveys
Event speakers
“Doing those fun challenges in GCAP is a nice way to take a break from everything. And, with all those points, it’s nice to have an opportunity to increase your knowledge and just grow and learn more about Genesys.”
Kymberli O’Hagan,
Alberta Motor Association
“Although an advocacy program, it feels more like an interactive experience, with interaction between people in similar business roles, a buzzing community, discussion, and even challenges and rewards.”
Harley Breth,
Philadelphia Church of God
“GCAP allows me to provide and share my personal insights with the Genesys community while earning points for awesome branded prizes.”
Hao Pengshung,
ESRI
It’s easy, fast and doesn’t cost anything. You have nothing to lose and everything to gain.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
