Get rewarded for Being a Genesys customer

Join GCAP today

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Advocacy pays

The Genesys Customer Advocacy Program (GCAP) is for anyone using a Genesys product. And the rewards you earn are your rewards. GCAP members can earn rewards in various ways — from answering simple surveys to joining customer reference calls to participating in a user group. With GCAP, you can participate when it works for you, at any level.

If you’re a Genesys user, join us and earn rewards.


Fast to join, easy to learn
Access training and network with peers in minutes

Redeem your GCAP points for training opportunities — to use for yourself of share with your team. And you can network with peers, learn best practices or simply catch up on all the latest contact center or customer experience trends.

GCAP fast facts


Points redeemed


GCAP members


Annual challenge


Cost or obligation

Redeem points for:

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Event or conference passes

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Training and certifications for you or your team

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GCAP-branded products

Earn points at your own pace

Log into the GCAP Hub — the ways to earn points are endless. You’ll see new challenges daily, ranging from simple to more complex.

Ways to earn:


Reference calls

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Product reviews

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Event speakers

Here’s what GCAP members are saying

“Doing those fun challenges in GCAP is a nice way to take a break from everything. And, with all those points, it’s nice to have an opportunity to increase your knowledge and just grow and learn more about Genesys.”

Kymberli O’Hagan,
Alberta Motor Association

“Although an advocacy program, it feels more like an interactive experience, with interaction between people in similar business roles, a buzzing community, discussion, and even challenges and rewards.”

Harley Breth,
Philadelphia Church of God

“GCAP allows me to provide and share my personal insights with the Genesys community while earning points for awesome branded prizes.”

Hao Pengshung,


Join now and start earning

It’s easy, fast and doesn’t cost anything. You have nothing to lose and everything to gain.